x1
CDV
Extra Extra
S4
Customer Experience
100
Advance Search, Fastest Wifi, Advance DV, Apps
What are the 4 Top benefits of X1
100
A benefit when you call for authorities
What is E911
100
Must keep maximum of 60 days
What is SPP
100
Rude, hang up, transferring incorrectly
What is Auto Fail
100
This LOB should be the reason customers call Xfinity
What is Customer Experience
200
It Matters
What is RF
200
CDV SIK, Porting a Number
What TPV
200
Confidence, Value, Respect, Engaged
4 Values of professional communication
200
Relate/ Taking Ownership
What is S1
200
12 experiences to change
What is bad customer experience
300
Rewind, Fast Forward, Pause,
What is Trick Play
300
See me on your TV screen when someone calls
What is UCID
300
A product not available if a deposit is required
What is XH
300
gather information, ask questions
What is S2
300
Use Peace
What is a Angry customer
400
I direct the traffic
What is CMTS
400
Comcast is issuing the phone number
What is Native
400
I will give you phone, internet and wifi
What is XB3
400
ME, BE or
What is HE
400
Hit, SIK, SPP, DCT, PPV
What is Jargon
500
I am the juice and the power
What is XRE server
500
4 virtual phone numbers, readable voice mail
What is Connect APP
500
Enjoy 1000's of movies, episodes anytime
What is On-Demand
500
Plant the Seed
What is S1
500
Total time 60 seconds
What is customer on hold
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