Building
Why do people go into the hospitality industry?
Offers more career options,The work is varied,Opportunities,It is a people business,Jobs that aren't 9-5,There are perks associated with many hospitality jobs.
How should you present a professional image in the lodging industry?
Appearance,personality,and posture
Drug and alcohol is a standard of ____________ _______
Professional conduct
Why does a lodging property require many people working in many different positions,but all working together?
To be successful
Define diversity
Diversity is the variety among people relative to age,race,gender,ethnicity,religion,physical ability,sexual orientation,martial statues,work experience,income,thinking and learning styles,personality,personal appearance,job level,interests,education,etc.
A career with an independent operation offers advantages such as:
Chances to be creative,more control,and better learning environments for entrepreneurs
What are the important postures when assisting guests?
The way one stands,sits,and moves.
What are basic expectations that most lodging employers expect from employees?
Why the organization exists,how one can contribute,display behavior,and how rules and safety is being handled.
What are the factors that are important to hospitality teamwork?
Good attitude,Cooperation,promptness,loyalty
What do most lodging property staffs include people from?
A wide variety of ethnic and racial groups.
People who are interested in commercial food service often choose between ___________ restaurants and _____ restaurants.
Independent and Chain restaurants
What is personality?
The way a person acts,looks,and thinks.
What is a method that can be used to get along better with supervisors?
Getting along with everyone in the job,positive attitude,and helping everyone.
Divisions,departments,and work sections are examples of ______ ____ ______
Formal work groups
What are the factors that produce the differences that make a lodging property's work force culturally diverse?
Culture,Family,Gender,Age,Race,Geographic area,Peers.
Where do chain restaurants recruit most of their managers?
Hospitality schools
How are guests more likely to feel when hospitality employees display their peasant personalities?
They are dealing with a person,not a robot.They are seen as an individual-not as just another guest,and they are special and important
What are five examples of expectations that most lodging properties have of their employees?
Work schedule,Absence from work,Dress regulations,Personal business.
Describe the differences between formal and informal work groups.
Formal group is the relationship between the members is professional, they gather just to accomplish the task allotted to them.Informal group is a personal relationship between members, they share their opinions, experiences, problems, information with each other.
Why are differences important?
People learn about life and how to behave,eat,communicate,work,and have fun in many different ways.
What is another part of the service industry?
Social catering
What can you gain for proper grooming and professional appearance?
Positive impression and respect.
Describe specific workplace expectations such as those related to work schedules,dress regulations,and personal business.
Going to work on time,using a specific type of uniforms for specific departments,keeping information of work confidential,not accepting or encouraging personal calls at work-except for emergencies.
A ______ consists of two or more members of a formal group who have set their own goals.
Clique
During uncomfortable situations working with employees with a different culture,how will it be prevented?
Not judging others,not talking louder to people who speak a different language,looking for clues that mean someone does not understand,and trying to match the speaking pace and timing people with whom they are communicating with.