SB General
What is the extension for the support queue?
16455
What is the system that is used to create Animal Services files?
Chameleon
What contact details do we need for by-law related reports?
Contact details: Full name, phone number, home address
Who is responsible for clearing debris from the sidewalk/blvd?
Parks Maintenance & Operations
Article: Litter, Debris, Shopping Carts and Obstructions
What is the general email for recreation? Where can it be found?
Recreation@brampton.ca, online, on the recreation brochures
Name all of the QALS (5)
Chelsea, Trish, Taryn, Monique, Alyssa
What animal reports are taken on regional roads?
All reports except for DEAD WILD
(Bonus: Who is responsible?)
Article: Animal Services – Dead Wild Animal
What are all the By-Law departments? (4)
Licensing, Property Standards, Bylaw/Municipal, Parking Enforcement
(Bonus: Which dept does Alistair [our guest on Enforcement day] belong to?)
A resident is reporting a large sinkhole on Main St. What article would be used? Is this urgent?
Article: Potholes or Deformities on the Road, Yes it is urgent
What do we need to verify someone's recreation account? Where can we find this information?
We require the caller’s Full Name AND two (2) pieces of information:
• Complete address, Phone number, Email address, Date of birth
This can be found in the Disclosure Information for Recreation document
(Bonus: What is important to remember when collecting information to verify?)
Name each of the Supervisors (6)
Ratish, Haley, Bashia, Dora, Yaw, Dionne
What is the final step after creating an Animal Services file?
Send an email to dispatch with COBI and urgent/non-urgent status
A resident is calling back after attending a screening review at the courthouse. They are unhappy with the screening officer's decision and would like to escalate this. What would you advise them? What article would you use?
Advise they can attend a hearing
Article: Cashier's Office - APS - Request to Schedule a Hearing Review or Extension
A resident is reporting the traffic signals at an intersection are flashing red in all directions. Is this urgent? What article would you use?
Yes, this is considered urgent!
(Bonus: What is the difference between a traffic signal and a street light?)
Article: Traffic Signals and Pedestrian Push Buttons
How much is a yearly fitness membership for adults 18+? (Tax not included). Where can we see this information?
$442.53, the COB website
How many enclaves are on each WT floor?
Two
What F function is used to clear your screen?
F11 (Press it for every new file!)
A resident is reporting a vehicle fully blocking their driveway. What is something that must be verified during the call?
Homeowner will remain on site, willing to sign officer's notebook, show proof of ownership
Article: Enforcement & By-Law Services - Vehicle Blocking the End of a Residential Driveway
A resident reported needles found around a bench at Peel Village Park. How would you report this in CRM?
Service Subcategory: Sharps, Needles, Syringes on City Owned Properties
Problem Type: In A Park
Dispatch: Yes
(Bonus: What is considered a sharp?)
Article: Sharps, Needle, Syringes on City Owned Property
How many days in advance can you book drop in programs as a resident or member?
In Brampton, residents and members can register for drop-in programs 25 hours in advance of the program start time
(Bonus: What about for Non-Residents?)
Article: Recreation - Drop In Programs
What's another deptarment that shares the 8th floor?
BDC (Building Design and Construction)
Name TWO off-leash dog parks in Brampton
Bramalea Community Park, Duggan Park, Chris Gibson Park, White Spruce Park, Camden Park, Fletchers Green Community Park
Article: Animal Services - Off Leash Dog Parks
A group of kids left a basketball net left out on the street and are no longer using it. What would Enforcement do? What article would you use?
1. An Officer affixes a sticker on equipment
2. If equipment is on the road officer will move to the boulevard or ask W&T to move, if too heavy Officer will re-inspect the following day
3. If equipment is still there officer will ask W&T to remove the equipment and a penalty notice could be issued
(Bonus: What happens to equipment that is removed by the City?)
Article: Enforcement and Bylaw - Report Sports/Play Equipment Left on the City Street
A resident is requesting for a new crosswalk for the children that attend Esker Lake Public School as many kids cross Forestgrove Circle at random. This is very dangerous! What article would be used? How would you log it?
Article: Roads - Pedestrian Crossover (PXO)
Service Subcategory: Traffic Operations Concerns/Inquiries
Name TWO Recreation Facility Construction Projects that are currently taking place. Where do you find this information?
Cassie Campbell Field Hockey Dome, Century Gardens Youth Hub, Chris Gibson Recreation Centre, Earnscliffe Park Cricket Facility, Embleton Community Centre, Howden Recreation Centre, Memorial Arena, Riverstone Community Centre, Susan Fennell Sportsplex Net-zero Carbon Retrofit Project, Victoria Park Arena
Article: Recreation Construction Projects, via the Recreation website