Fitting Room
A customer asks you for a specific pair of jeans in their size, but it's out of stock in the store. What's the best move?
a. Bring them a similar pair in the right size.
b. Reply ' I think it's only available online-you could order it. Our shipping is really fast!'
c. Offer to order it, ask about their preferences, and suggest similar items.
c. Offer to order it, ask about their preferences, and suggest similar items.
A customer in line looks frustrated and says ' I've been waiting forever, this is ridiculous.' What's the best way to respond?
a. Reply 'It's Black Friday, everyone is waiting.'
b. Ignore their comment and continue ringing the items.
c. Acknowledge their frustration with kindness and keep the transaction moving efficiently.
c. Acknowledge their frustration with kindness and keep the transaction moving efficiently.
The employee running the fitting room asks you to bring them a size. On your way, another customer waves you down with a question about styling. What's the best move?
a. Stop and help the second customer
b. Refer the second customer to the employee zoned in that section, then bring the required item to the fitting room.
c. Let the customer know that you're unavailable, then bring the item to the fitting room employee.
b. Refer the second customer to the employee zoned in that section, then bring the required item to the fitting room.
A customer asks for help while you're restocking a busy promo table. What is the right move?
a. Finish stocking then help them
b. Pause the task, help them right away, then go back to your task
c. Tell them to ask another employee on the sales floor.
b. Pause the task, help them right away, then go back to your task
What is a code 10?
Suspected Shoplifter.
How many items are customers allowed to have in the fitting room?
6
What items are final sale?
Earrings, fragrances, beauty products and any items marked final sale on the receipt.
What is the order of priority for SFS/E-comm Fulfillment?
Customer Pick-Up (BOPIS)
Uber
Express
Regular
Point to each area of the store and name the zone.
Zone 1, Zone 2, Zone 3, Zone 4, Cash, Fits, BOH.
What are the best ways to deter shoplifting?
Good customer service
Floor awareness
Follow fitting room policy
When should you inspect the fitting rooms?
Before a customer goes in and after a customer leaves.
What are the dates for the Holiday return policy?
Anything purchased from now on has until January 10th or within 30 days.
Where do the short and long denim go in the backroom?
In the last pip above the boxes of sale
Bonus- Organized by length, not style
What does FAW stand for?
Features, Advantages, Why
Where do we meet in case of an emergency? (Aka Muster Point)
Outside BMO
If you find a defeated sensor in the fitting room, what should you do?
Tell an MOD what you found and where so they can fill out an AP form.
What is our goal for Collectif?
82%++++
At what times do we do Store Insights replen?
12, 2, 4 and 6
What does CSE stand for?
a. Complementary, Style, Engage
b. Conversate, Similar, Enhance
c. Complementary, Similar, Elevated
c. Complementary, Similar, Elevated
What is a code 0?
The Code 0, which refers to 0 tolerance for any form of harassment and/or inappropriate behavior.