Updates
we should always be doing this when paying the H less than what is requested
what is Placing OBC?
Is limited to the following property located at an Eligible Accommodation to the extent of your interest in such property, unless such property constitutes Ineligible Property
What is Eligible Property
If the listing is located in Washington State, do we handle it?
What is no
The Guest states they were injured at the listing. Which macros should we send them?
What is Claims:: HLI:: Claim form - Guest
True or false -if listing warns G not to eat on sheets or couch and report stained linens we will cover them ?
What is true?
How soon will H receive a survey based on our new updated time?
What is 24 hours?
a. caused by or resulting from having Unauthorized Invitees at the Eligible Accommodation during an Airbnb stay;b. caused by or resulting from having a pet owned or controlled by a Responsible Guest or Invitee at the Eligible Accommodation or any part of the Eligible Accommodation during an Airbnb stay and in violation of a Host’s House Rules; or c. intentionally caused by a Responsible Guest or Invitee.
what is stains to Household Linens
In what states can we consider DL for emotional support animals ?
What is California and New York
What are quick texts ?
What is: There are pre-written admin notes that can be copied and pasted into a Case note (blank admin note)
Based on TOS list 2 things that are considered “Ineligible Property”
1. Currency, money, precious metal in bullion form, notes or securities.
2. Land or any other substance in or on land, including any fill or land beneath land improvements consisting of landscape gardening, roadways or pavements but not including such land improvements themselves.
3. Water, unless the water is contained within any enclosed tank, piping system or any other processing equipment.
4. Animals, including, but not limited to, livestock and pets.
5. Standing timber; growing crops.
6. Watercraft (including, but not limited to, Eligible Watercraft), aircraft, spacecraft, and satellites, unless such vessel is an:
True or False: for repairs/Replacements If the requested amount is within the range,you can proceed with payout without market research
what is true?
The Host stated that they left a bottle of wine on the coffee table, and the Guest consumed it.
Is this an eligible loss?
what is NO ?
Should the account be removed in cases of confirmed theft?
what is Yes
The payment release form should be signed when the amount is above ..............
what is USD $2,500
(meeting slides)- what are 3 best practices when handling guest collections?
What is
1.anchor all decisions on tangible evidence
2.do not accept denials or travel history as proof
3.preserve the finality of completed reviews
(meeting slides)-What are 5 reasons assessment/incident reports are needed
what is
1.Identify root cause
2.confirm g liability
3.provide objective documentation
4.determines correct scope of repair
5.ensures policy compliance
what is the max amount Airbnb will cover according to HDP?
what is 3,000,000?
If the Guest appeals the COF more than 60 days after the charge, which macros should we send them?
what is Host damage protection:: Guest:: Appeal denial-submitted after 60 days of COF charge
Under User Insights, when should we send the request to FIT ?
what is:
The host’s claim denial rate is 40 % or over, and
The host has any prior enforcement actions related to fraud or collusion
(wise words from Ashley)-We should review pending COF's at least every----
what is 48-72 hours
(meeting slides)-What are 3 major things required when receiving a police report?
what is
1.detail of items stolen
2.date/time/location
3.official case/report number & law enforcement details ?
What is the help center article number for the Host Damage Protection Terms for Australian Users
what is 3528
What Note should we put on a Host account for discretionary losses ?
What is Processed discretionary loss for [amount] and [claim number #]
What are the 3 HDP payment requests form statues in the view claims assistant tab ?
What is Signed within deadline:Not signed within deadline:Not signed - further review necessary:
True or false-when email is bouncing back we do not need to reach out to the G in in app to provide the final resolution
what is false