Bypass
H requested reimbursement for a hole in the wall
what is NO?
Within __ Days after you have incurred an eligible loss you must complete HDP payment request form
What is 30?
If user contacts us regarding an auto paid claim what section of WF should you review?
what is Low value automated payout section?
Partner Support Ambassadors are always required to get the Payment Release Form signed from the Listing Owner if the payout is above-----------?
What is $2,500 USD?
What macros should we use when we need to ask the Host to provide documentation at the start of the claim for proof of damage ?
What is Host:: More documentation needed—Proof of damage, loss or cleaning requirement
H requested reimbursement for Broken back door
G admits damage but say they accidentally ran through it and had to go to hospital.
Should we submit bypass?
What is Yes?
Jetski was rented by the H for G during trip and was damaged
Is this an Eligible loss?
what is No?
what are the 2 reason we should escalate to Aircover task force?
what service H responsible for loss or damage to stay H property-
-theres mention of a service reservation related to the case
If a G states they were injured in the listing what Macros should we be sending them?
What is
When do we use this macros Host damage protection:: Guest:: Payment required
What is when payment is required for the damage, loss, or additional unexpected cleaning
H submitted request for broken couch and TV
G admits to damage in MT but when you review their account you notice its Kim Kardashian
Should you Bypass?
what is No case should be escalated to internal?
H has video of g coming back to the listing 2 days after checkout and breaking his windows
Is this an eligible loss?
what is NO ?
what are the 3 reasons we would consider a payment for Booking income loss?
what is damage is eligible loss
-damage has made eligible accommodation infit for rental
-The affected reservation was accepted before the time of loss
On claim view assistance Tab name 3 types of information that can be found under the important dates section?
what is
What macros should we use when escalating the case to internal ?
What is Claims:: Host damage protection:: Escalate to internal
H submitted Damage of coffee table on day of checkout
They also had time stamped before pics
G denies damage- should you submit bypass?
what is NO?
what is the max amount Airbnb will cover according to HDP?
what is 3,000,000?
If you are on the second mpl and a guest emails you back and states I will pay 50% of the amount ? What should you do ?
what is Create a new MPL for the agreed amount,
What should we do when a user emails bounce ?
what is Send two in-app messages to educate the user on how to update the correct email address and make an OBC if after 48 hours they still have not updated there email.
What macros should we use If there's still no reply or signature after 3 business days or the Co-Host has been unresponsive throughout the investigation
what is Claims:: Host damage protection:: Co-Host:: Closing case - Unresponsive Listing Owner
H claims smoke odor provides doc of ashes all over listing and verifiable invoice
G booked for friend and says friend denies smoking in listing
should you submit bypass?
what is NO?
G Lefts remote control outside and it was rained on and no longer works
is this an eligible loss?
what is No?
When suspending users account for Vandalism, what suspension should you be using?
What is Tier 3: Guest Property Damage Vandalism and Theft - Host Damage Protection?
When using the create issue (bug) option in Aircare at the bottom of your screen, when should we label the issue as a high priority ?
What is when a reimbursement request cannot move forward and be closed unless the issue is resolved and it involves a catastrophic or sensitive case type escalation. Ex: Supervisor review, Payout release, etc.
What macros should we use when the guest contacts us to know why we're charging a different amount on their COF compared to what we're requesting via MPL
what is Host damage protection:: Guest:: COF and MPL amount difference