Shamrocks & Shenanigans
This saint, celebrated on March 17th, was not originally from Ireland.
Who is St. Patrick?
This metric reflects how satisfied a customer was with their interaction.
What is CSAT?
This streaming platform is known for shows like Stranger Things and Wednesday.
What is Netflix?
This rental store was the go-to place for movies and games before streaming existed.
What is Blockbuster?
This fruit is commonly associated with keeping the doctor away.”
What is an Apple?
This is the name of the cereal known for its ‘magically delicious’ marshmallows, protected by its leprechaun mascot.
What is Lucky Charms?
This measures how many actions an agent completes per hour.
What is Productivity?
This 2024 sequel to a Pixar film features emotions like Anxiety and Envy.
What is Inside Out 2?
These virtual pets needed constant feeding and attention or they would ‘die.’
What is a Tamagotchi?
This chain is known for its ‘Finger Lickin’ Good’ slogan.
What is KFC?
This U.S. city dyes its river green annually for St. Patrick’s Day.
What is Chicago?
This tool helps agents respond faster by using pre-written replies.
What is Macros?
This artist headlined the Super Bowl Halftime Show in 2024.
Who is Usher?
This 1999 film features a character who says, ‘I see dead people.’
What is The Sixth Sense?
This popular dessert is made with cream cheese, sugar, and a graham cracker crust.
What is Cheesecake?
This item can block a steal but expires quickly if not used.
What is a Leprechaun Shield?
This happens when an issue is passed to a higher-level team for resolution.
What is an Escalation?
This term describes when content spreads rapidly across the internet through shares and engagement.
What is Going Viral?
This early 2000s online service let users customize profiles with music and a ‘Top 8’ friends list.
What is MySpace?
This brand is known for the slogan ‘Have It Your Way.'
What is Burger King?
This color was historically associated with St. Patrick before green became dominant.
What is blue?
This skill involves fully focusing on a speaker to understand, not just respond.
What is Active Listening?
This subscription service is known for live-streaming gameplay and content creators interacting with viewers in real time.
What is Twitch?
This music-sharing platform was shut down after legal battles but changed how people accessed music online.
What is Napster?
This is the most consumed beverage in the world after water.
What is Tea?