Communications
Governor Kathy Hochul announced that the New York State Public Service Commission adopted a $200 million New York State energy bill credit that is included in the FY24 State Budget. What is the KEDLI Credit amount?
Answer $8.21 - communication 2/23 NYS Energy Bill Credit Talking Points
What is the number of months the Call Center can perform a Cancel/Rebill for?
Two months or less
What order is issued when a customer states they have flooding in their basement?
Check for Safety
What federally funded program is available to income eligible customers to help them pay for their home heating costs?
HEAP
What percentage of work friendships boost employee satisfaction?
50%
What date was the Required New Closing communicated to start?
December 22, 2023
What is the program that offers customers who receive SSI, SSDI or a Retirement pension a Bill due date extension?
Bill Extender
What service order is issued when a customer states that the meter is making a hissing sound?
Gas Emergency service order
What is the requirement for an account to be coded as EBD Elderly blind disabled?
Companies with happy employees outperform the competition by what percentage?
20%
How many customers were affected with Access to meter fees?
Answer 2,159 customers- communication 1/19/24
What department is responsible for the premise creation for new gas installations prior to the meter being set?
Customer connections (COF)
What service order is used when a gas emergency is reported and there is no gas account at the address?
Gas Leak Trouble Street
What statement must be submitted prior to being considered for a minimum deferred agreement?
Financial statement
What year was Employee appreciation created?
1995
What is the date the offer expires for our income eligible customers to get a no cost tune up for their heating system?
Answer December 29, 2023 - Communication 12/11/23 KEDLI HEAT Tune-up Postcard
What is the meter status that may reflect the gas is on, however we do not have an active customer on record?
Office Off
What service order is used when a caller reports a safety concern and/or unsafe condition?
Check for Safety
When there is a pending CONP service order that is Enroute or Onsite can we assist the customer?
No
What is the most common sick day of the week in the US?
Monday
What date did the new EAP discounts take effect?
Dec 1st- communication sent out on 11/27/2023
What form is used when a customer claims they have landscaping or paving damage after street work?
Construction Inquiry/Complaint form
Who should we enlist the assistance of when a customer is reporting they are feeling sick?
EMS
When cut out, this customer type is expected to pay 100% of arrears to be reconnected or a 75% down?
Commercial customer
What generation has there been a shift in workplace attitude?
Millennial Generation