BBY History
Who is our current CEO?
Corie Barry
BBYCC
Best Buy Credit Card
What is Ashley & Corkers job title?
Experience Supervisor
How much does totaltech cost?
$199 per year
What % of rewards will a customer receive on their first purchase if they choose standard credit?
10% back in rewards
What year was Best Buy founded?
1966
SDR
Sales Development Room
What year did Maura start with Best Buy?
2011
What is the return/exchange window for totaltech members?
Most products - 60 days
Activatable devices - 14 days
What is our everyday financing promotion?
12mos @ $299
What year did Geek Squad become part of Best Buy?
2002
CPH
Customer Purchase History
Project Team
What are some free services we offer under TotalTech for Geek Squad in-store (non-autotech)?
-Data backup/transfer
-Software install
-PC Virus removal
If a customer gets declined for a Best Buy Credit Card what should we do next?
Offer Progressive Leasing
What was the original name of Best Buy?
Sound of Music
GSS
Geek Squad Scheduling
What stores has Ed worked in?
Scranton, Stroudsburg, & Wilkes Barre
Are protection plans & applecare included under totaltech?
Yes, for up to 24mos if the client renews their membership.
Can a customer get both financing AND rewards on their purchase when using the Best Buy credit card?
No, they must choose either rewards (standard credit) or financing (if they qualify)
What are the names of the founder(s) of Best Buy?
Richard Schulze (& James Wheeler)
IDIL
Interactive Display Issue Log
Where did Chuck work before he came to Best Buy?
Home Depot
What is something that is available to totaltech members exclusively?
Special member pricing on products
What are our current DEPARTMENT SPECIFIC financing offers?
Appliances - 18mos @ $599+
Home Theater - 24mos @ $999+
Unlocked Phones (Mobile) - 24mos @ $649+