Who you
gonna call?
gonna call?
I need a Recall removed on a unit that has been completed
329Zvehiclerepair@erac.com
This is where the Dealer Network and Recalls Guides are located
What is the "V" drive?
This is our Undoc goal
What is $5/car
Scoring system for claim writing, to increase our ability to collect $$
What is Accident Report Quality (ARQ)
These Facts of Loss will get you paid?
"Vehicle was in an accident. Towed to Ontario Airport."
False
You have a car with expired plates
Who is 3299RegRequests@em.com
When keying a claim for minor damage, click this
What is VR Photo Review?
If disputed, the DRU will automatically waive a claim under this amount
What is $1250
Our Fraud Prevention tool that needs to be used on every customer, every time
What is 365ID?
$900 is the average cost of an Undoc claim
False
It's $1220!
If additional details need to be added to a claim
Who is DRU2@em.com?
Region G PM Goal
What is under 5?
With Insurance Name and Policy/Claim number, your chance to collect increases to... (percent)
What is 80%
These two parts of the vehicle are most commonly missed for damage
What is the front bumper (1) and roof (2)
Only Katie can approve a dealership or shop vendor outside the network
False
Only Keith Green!
A Customer slips and falls at my branch (2)
Who is Katie Leaverton and my Area Manager?
This is a vendor that you shouldn't let walk your lot
Who is Glass Vendors
$250 bonus!
What is finding a firearm
By completing this task at rental and return, you can avoid missing damage.
What is the 21-Point inspection?
You can write an NX on the branch you gained from, after you have rented it
False
This is who you call if a customer becomes violent
911
How to get an update on a Dealer unit ETA
What is Email the dealership
How many days do you have to ground a recall?
What is 10 days?
These are the categories of ARQ (5)
Claim Creation - date and photos
Loss Description
Insurance Capture
Police Report (if applicable)
Claimant Capture (if applicable)
The front two tires are the most important to check
False
Must check all four, every time!