The purpose of the Instant Replay is to develop this skill in others.
What is coaching through observation and feedback?
This approach ensures balance between People, Guests, and Results.
What is the 360 Growth Approach?
Huddles begin by reviewing this key metric.
What are Daily Goals?
Chat In sets expectations for this part of the day.
What is the team’s goals and focus?
The phrase “Win By Following Up” reminds us to always do this after observing a team member.
What is provide feedback and follow up?
This circle model visually represents how leaders achieve consistent results through repetition.
What is the 360 Growth Approach target?
Following up helps reinforce these two leadership behaviors.
What are accountability and consistency?
Name one purpose of the daily huddle.
What is to align the team, share updates, or build energy for the day?
Chat Out ensures this leadership step is never missed.
What is Follow Up?
This part of the daily routine ensures that goals and updates are discussed before the day begins.
What is the Huddle?
“Instant Replay” moments should happen this often for maximum impact.
What is daily or in real time?
Leaders use this method to align the team daily around shared outcomes.
What is the Huddle?
This should always be included in a huddle to drive engagement.
What is recognition or shout-outs?
True or False: Chat Out should be quick but meaningful.
What is True?
The “Chat In / Chat Out” focuses on three things.
What are Daily Goals, Commitments, and Follow Up?
During a “Chat Out,” you should always confirm this about your team’s commitments.
What is whether goals were met and what support is needed next?
Instant Replay encourages this kind of learning that happens immediately after an action.
What is real-time coaching or feedback?500The three core Daily Power Play elements are designed to achieve what overall purpose?What is consistent operational excellence and growth?
The huddle connects operational tasks to this bigger goal.
What is the Guest Experience and Team Growth?
What three areas are reviewed during Chat In / Chat Out?
What are Goals, Commitments, and Follow Up?
These are the two main parts of the “Daily Power Play.”
What are Operational Standards and Business Critical Tasks?
The “W” in the target represents what leaders achieve when they consistently follow up.
What is a Win?
The three core Daily Power Play elements are designed to achieve what overall purpose?
What is consistent operational excellence and growth?
If your huddle runs long or feels flat, this quick fix can re-energize it.
What is bring focus, celebrate wins, or end with motivation?
Name one question you can ask during Chat Out to reinforce accountability.
What is “What went well today?” or “What could we improve tomorrow?”
The three steps of an “Instant Replay” are:
What is Observe, Feedback, and Follow Up?