Breaking through resistance
When trying to change someone's views, how should you speak?
Gently and subtly.
How do you master the art of empathy?
Mastering the art of empathy depends on the successful interpretation of verbal and nonverbal ques.
What is the first step?
Recognize that everyone has biases.
Perception shapes ____ and ____?
Thinking and behavior
What is the first piece of advice when trying to change one's views?
Do not tear down their views. Try to build off of them.
Does body language, facial expressions, content, volume, and vocal tone determine how people interact with each other?
Yes.
What is the second step?
Recognize that leadership skills are learned behaviors.
What is an easy way to uncover your blind spots?
Personality tests such as the Myers-Briggs test
What is the second tip when trying to influence one's views?
Teach them about the issue before attempting to persuade them.
What does it take to be successful?
Courage and leadership.
What is the third step?
Be willing to develop and make use of our entire range of skills.
What is a watchdog?
A group of designated critics of proposals.
What is the last tip when trying to influence one's views?
Demonstrate your knowledge and have credible sources.
What is the purpose of a point-counterpoint group?
To create alternative proposals regardless of the idea.
What are the three types of resistance?
1) This has nothing to do with anything.
2) Been there, done that.
3) Another year, another fad.
Why is an unbiased view of yourself important?
To accurately understand how others perceive you to effectively influence others.