360 Checking
I would like an account that provides me with a Debit Card.
"Our 360 checking account provides you with a debit card."
For 360 Performance savings, funds are available within 4 business days of the transfer. What is the “key word” you should use when telling them this?
Generally
What happens to the kids savings account when the child turns 18
automatically turns into a 360 savings account
You can only open a CD account in the cafe
FALSE, GUEST CAN ALSO OPEN CD ACCOUNTS ONLINE.
After servicing a customer in the cafe at a table. You should do THIS before leaving the table
Wipe down the table.
Do you get interest on 360 checking account
Yes, as of today, the annual percentage yield on our360 account is 0.10 percentage. This is a variable rate. it is subject to change.
A customer wants to close their 360 Performance Savings. How would you as an ambassador help this customer?
Ambassador should call BASL to assist the customer with account closure.
Once a minor turns 18 they need to open a 360 checking account and close their Money Teen Checking Account
False
What Is the minimum amount that you need to open A CD
There is no minimum amount to open a CD. BOUNS: but you are required to make a deposit in order to open the account.
What is the “key phrase” we should always use quoting interest rates?
As of today
How much is my account FDIC insured for?
Our accounts are FDIC insured up to $250,000 per depositer.
The Minimum to open a 360 Performance Savings account is $50 per account, per account holder.
False, There is no required deposit amount for a 360 Performance Savings account.
If the minor is 13 or older, the adult holder on the account has to be the minor's parent or legal guardian
FALSE
Total earning calculations are based on interest that is accrued daily but paid and compounded monthly through the CD term (T/F)
True
A customer comes into the cafe and reports a fraudulent charge on their account.
Transition the customer to CPR
I have a hard time reading the small print on my statements for my checking account. What can Capital One do?
Submit an ADA request for a large form statement
What is the difference between a performance savings account and a 360 CD account?
CD has a fixed term, and fixed interest rates. CD is less liquid than a savings account
How many beneficiaries can you assign to a Money Account
up to 10
How Many beneficiaries can you add on a CD
up to 10
A customer calls in to request a sign-language interpreter.
Call BASL
Does 360 checking account opening run a credit check.
Yes, we may request a consumer (credit) report in connection with your accounts.
Jake goes to the ATM @ 6PM on a Monday to deposit a Bank Of America Check into his 360 performance. Jake is under the impression that his funds will be available by Thursday Morning. When will the funds be available in Jake's 360 Savings account?
Jakes funds would be available on Friday
What is Set Aside & Spendable Option
Teaches kids the importance of budgeting their money. With a simple swipe, kids can direct their money into one of the two virtual buckets: money for spending now or money to set aside for later.
Which CD will have a higher interest rate? A 12 month term CD, or a 60 month term CD?
60 month term CD. CDs with longer terms earn higher rates.
When a customer asks about overdrafts fees, we must provide “clear and accurate information regarding” THIS
Next Day Grace