Service with a Smile
(Member Experience)
(Member Experience)
Welcome to Centris
What is a Greeting?
The magic number of overdraft fees we can waive annually
What is 4?
Place where you can see if a check may be good or bad.
What is IP Archive?
Utter this two-word phrase and watch Temp's eye twitch
What is 'Temp said'?
Number of checking accounts we will be offering
What is 3?
Centris' year end goal for Satisfaction
What is 9.75?
The final step after every member interaction — no, it's not coffee
What is member interaction?
True or false? When our new checking account products go live, tellers will be reviewing the Haberfeld brouchure with our members.
What is false?
When a member updates their mailing info, you found this golden moment to submit this.
What is an Address Change Opportunity?
Our 15 month promo is offering this rate
What is 4.15% or 4.25%?
Our members can share their thoughts with us in what language
What is English and Spanish?
Finish that problem file within this timeframe, or brace yourself for a visit from Temp.
What is 15 days?
We don't put our initials on this until the task has been completed.
What is the Open/Close Checklist?
Not in your hand, not on your desk, this is where your phone belongs, around members
What is out of sight and put away??
This online resource offers step by step solutions to walk our members who are experience issues with Online Banking
What is the Online Banking Troubleshooting Guide?
These two teammates are currently the MVPs of the scoreboard, sitting at the very top
Who are Marissa and Jesus?
If a member only has a temporary ID, they'll also need this to open an account
What is an expired ID?
Where all the secrets of our products live — no treasure map required
What is the Product Knowledge Manual?
The ideal time for restroom trips, instead of right before this break, is actually during it
What is lunch break?
RDC total daily limit with multiple checks.
What is $5000?
36th & L Satisfaction score through today.
What is 9.53?
What is the Bill Consolidation Worksheet?
Because closed mouths don't lead to deposits, loans, or new relationships
What is asking for the business?
Members get the spotlight, not your weekend plans — pause these when member are present
What are side conversations?
True or False: Members can receive ACH credits through merchant deposits and direct deposits.
What is True?