1
A customer is at the end of their RCL Lease. They want to finance and put the vehicle in the spouse's name.
is this allowed? Explain.
only if the original customer goes on the ownership as well.
a customer brings in a void cheque in their spouse's name only. Can we accept this? explain.....
Yes but the spouse has to sign the auto debit form as well.
What does the 499 cover in our registration fee?
How often can a dealership employee offer f plan to their family
a customer brings in a void cheque and has printed his name and address on it because the bank hasn't sent him pre printed cheques. Will ford credit accept this?
no
Name the 3 things that we want you to always say when showing or talking about fmpp/lmpp
Most of our customers take it.
It is designed to save you money.
We highly recommend it.
What is the max net cap cost that ford credit will allow on an RCL?
115% over bottom right or MSRP plus approved add ons
Escape is 115% over msrp plus approved add ons
We require a void cheque or preauthorization form for all bank financing with the exception of Ford Credit?
T or F
T
how long does a customer get roadside assistance with a new lincoln
6 year 110km
Can a customer upgrade their fmpp contract to longer time and distance while they are in their original fmpp plan?
Yes
What are the choices for deductible with premium care warranty
disappearing, 0, 50, 100, 200**
not all plans offer 200.
Does a new company have to get a letter notarized to create a rin.
how long will ford credit allow a company to lease a vehicle.
4 years
A customer leases and vehicle with Ford Credit and is moving to the States. What do they have to do so they can register the car there?
They can't. They have to satisfy the lease agreement and leave it behind.
Lease transfer, they can buy it out...
What are the choices of deductibes for FMPP
no choice, always 0
5 year/100,000km
A customer has a pin number that starts with Z
How much will he pay?
Cost
what is the power train warranty for a lincoln model?
6 year, 110km.
What is the number for our 24-hour roadside assistance.
1 800 665 2006
that or you can find it in your manual or let me look that up for you.
What information does the business office need to find out the rebate on loyalty advantage?
Customer's name, VIN, KMS and date of cancellation
how often are brake pads and linings covered with FMPP?
every 12 months or 16,000km
A customer purchases an fmpp plan. Can they pay more for their fmpp plan and get synthetic oil added as an option so when they have their oil/filter changes done the service department uses synthetic oil?
yes
Why do we need insurance information in the file?
We cannot do licensing without it. A customer cannot take delivery if they don't have coverage.
a shippper has a more difficult time providing this information
name the 8 wear items covered under fmpp
Brake pads and linings, engine belts and hoses
Brake rotors, spark plugs, clutch disc on manual trans
Shock Absorbers, wiper blades
light bulbs except LED/HID and headlamps