Models and Frameworks
This framework, developed by Cameron & Quinn, helps assess organizational culture across four quadrants: Collaborate, Create, Control, and Compete
What is the Competing Values Framework (CVF)?
In Rick Maurer’s 3 Levels of Resistance, Level 1 resistance is characterized by a lack of facts, figures, and ideas, and is summarized by this phrase
What is "I don't get it"?
This analytical tool asks leaders to assess an organization's internal Strengths and Weaknesses alongside its external Opportunities and Threats
What is a SWOT Analysis?
As a key principle of stakeholder buy-in, facts appeal to logic, but these are needed to inspire action
What are stories?
Reaching $10 billion in sales in 1981, this company famously failed to transform its analog film business and filed for bankruptcy in 2012 after dismissing the rise of digital photography
What is Kodak?
Similar to GE's Change Acceleration Process, this prescriptive 8-step leadership model focuses on the "enacting" phase of organizational change
What is Kotter’s Leading Change model?
When implementing company changes, resistance typically stems from these three core emotional and psychological hurdles
What are fear, uncertainty, and a perceived or actual loss of control?
This goal-setting method requires objectives to be Specific, Measurable, Attainable, Results-Oriented, and Time-Oriented
What are SMART goals?
This logic principle dictates that across an entire presentation, the storyline should be clear and each headline must logically follow from the previous one
What is Horizontal Logic?
This airline was highlighted as a practical example to analyze how an organization's purpose, social responsibility, and culture create a competitive advantage
What is Southwest Airlines?
This recovery model illustrates the psychological journey of a change transition, mapping the progression from shock, denial, and frustration, all the way to curiosity and a "new normal" of excitement
What is the Kübler-Ross Change Curve?
Underscoring deep skepticism in the modern workplace, an April 2025 Gartner survey revealed that this alarming percentage of employees have low trust in organizational change efforts
What is 79 percent?
To determine where to focus team efforts, this matrix tool prioritizes projects that are "Easy to Do" and "High Impact" over those that are "Hard to Do" and "Low Impact"
What is an Impact Analysis?
When evaluating a specific presentation slide, this logic principle ensures that all bullets and graphics sufficiently support the slide's headline
What is Vertical Logic?
When managing a change initiative, utilizing this specific roll-out strategy means implementing the change all at once across the organization, driven from the highest levels of leadership
What is a Big Bang implementation?
This people-focused change model outlines five critical building blocks for successful change: Awareness, Desire, Knowledge, Ability, and Reinforcement
What is the ADKAR Model?
In Rick Maurer’s 3 Levels of Resistance, Level 3 is characterized by a lack of trust and confidence in leadership, which is often summarized by this blunt phrase
What is "I don't like you"?
To help a team design a successful action plan, this specific analytical tool asks leaders to identify the "driving forces" pushing for change and the "restraining forces" working against it
What is a Force Field Analysis?
While "communications" are typically passive and unidirectional messages, these activities are defined as dynamic interactions between two or more people
What are engagement activities?
This tech company’s 1980-2000 life cycle was used as a real-world example to demonstrate how the Organizational Cultural Assessment Instrument (OCAI) tracks cultural shifts over decades
What is Apple Computer?
Known as a "Systems Model," this framework assesses organizational readiness for change by analyzing external drivers alongside core, alignment, and individual levers
What is the Burke-Litwin Model?
According to the 20-60-20 model of organizational change dynamics, this percentage of employees will typically sit on the fence waiting to see which direction the change goes before following the masses
What is 60 percent?
Paired with the Competing Values Framework, this 100-point questionnaire assesses dominant characteristics and organizational glue to map out a company's culture
What is the Organizational Cultural Assessment Instrument (OCAI)?
Because stakeholders tend to remember journeys rather than charts, a compelling change management story requires these two character archetypes to represent the problem and the organization changing
What are a villain and a hero?
By bringing on CEO Steve Bennett in 2000 and following a famous change management model, this financial software company achieved a 40% to 50% rise in operating profits
What is Intuit?