Medical Office Front Office
Name a Goal of the Medical Office Reception Area
1. Quiet
2. Orderly
3. Hazard Free
4. Peaceful
5. Clean
Medical Records are what type of document and should be kept:
It is a legal document and should be kept confidential.
Patients who fail to arrive for their appointments and do not call to reschedule are referred to as:
No Shows
DNR
Do Not Resuscitate
A HIPAA-compliant fax always uses:
a coversheet
Process of checking for spelling or content errors within a letter is called:
Proofreading
With Regards to Ownership of the Medical Record, the physical medical record belongs to the:
physician or facility
No-show appointments may be subject to a:
$25.00 a fee
b.i.d.
twice a day
Breach of patient privacy (HIPAA violation) ca result in
immediate termination of employment
The way you use telephone manners to represent yourself & the business to patients is referred to as:
Telephone Etiquette
There are 3 types of patients/ or records, please name them:
Active, inactive & closed
Define Double Booking
Double booking is done when two or more patients are scheduled to see the same provider at the same time.
NPO
Nothing by mouth
Patient care may be discussed only with a signed:
Consent
Calls from angry patients should typically be addressed:
Prior to nonurgent incoming calls
What happens to patients and their records after they have not been seen for 2 years:
They become new patients as their medical records have been archived.
Most medical practices have no-show policies in place, and it is based off of what association:
American Medical Association
DX
Diagnosis
HIPAA was enacted in what year:
1996
When Patients come in for a medical appointment, always confirm 3 important areas of current patient information:
Patient Address, Patient Phone Number, and Health Insurance.
What type of patient records are easily accessible:
(EHR) Electronic Health Records
Some providers proactively remind their patients of upcoming appointments via:
Text messages and phone calls
HS
Bedtime
The HIPAA Privacy Rule protects:
Individually/or Patient identifiable health information