C's
Communication
City Project
5 W's
Goals
100
A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior...verbal or written message
What is Communication?
100
Written communication sent through electronic format to relay important project information and updates
What is Email?
100
Enterprise Resource Planning
What is ERP?
100
City software outdated and outgrown, custom software not working properly, redundancy throughout processes.
Why now and current challenges?
100
To serve the citizens of Nampa in an efficient and streamlined process.
What is the overall goal?
200
This is minimizing resistance to organizational change through involvement of key players and stakeholders.
What is change management?
200
A direct and immediate method of communication for relaying project information.
What is Verbal Communication?
200
City wide technology that will be creating a streamlined and efficient process throughout departments and divisions.
What is ERP?
200
All city of Nampa employees, citizens, and vendors.
Who will this affect?
200
To create champions that will have open line of communication, and help embrace the changes in the coming months.
What is the goal of the 3C committee?
300
A person who voluntarily takes extraordinary interest in the adoption, implementation, and success of a cause, program, and project and is determined to make changes happen.
Who is a Champion of Change?
300
Communication that draws or attracts attention. Such as charts, graphs, signals, signs, multi-media presentation, and body language.
What is Visual Communication?
300
The new software company the City will be implementing throughout all departments and divisions in the coming weeks.
Who is Tyler Technology?
300
Project’s eyes and ears around the City, keeping abreast of the key questions and concerns of team members, and sharing these with the project leadership on an ongoing basis.
What is the 3C committee?
300
Consistent message throughout the city during this process.
What is the goal of having a 3C Committee?
400
The hidden key to success.
What is Consistency?
400
Keeping an open line of Communication.
What is the purpose of the 3C Committee?
400
Contracting with Tyler Technology with their own server farm, support staff, and software. As users we can access those applications across the Internet.
What is a cloud based software?
400
All City Departments and Divisions.
Where Tyler Technology will be implemented?
400
•Facilitate progress through participation in meetings •Promote the concept of the ERP, encourage cooperation through Championing the project •Generate ideas to help overcome obstacles as they arise •Provide leadership, expertise and insight while being a Champ of Communication and Change •Be open and transparent •Provide understanding, interpretation and articulation of the City of Nampa Culture, policies and procedures
What responsibilities the 3C committee will have?
500
What the Mayor, City Council, and City Leadership is demonstrating in regards to this project.
What is Commitment?
500
Consistency Transparency Timely
What is effective communication within change management?
500
July 14th.
What is the official Tyler Technology kick-off meeting, 8:30 a.m., City Council Chambers?
500
July 14th, 8:30 a.m., Council Chambers, to communicate each project phase and other important information to kick-off the 30 month project.
When Tyler Technology Project Management will be on-site?
500
To have a shared database that supports multiple functions used by different departments and divisions, that create a streamlined efficiency that integrating the whole city operations to serve our citizens.
What is the ULTIMATE GOAL of the project?
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