Register and transactions
When working the register what should you always ask when a customer is ready to check out
What is "Are you a current UCR student?"
Dress code consists of T-shirt, apron, visor, non-slip shoes, jeans, name tag and what else.
What is R-Card?
When a fire alarm is going off and you need to evacuate the area where should you go
What is an empty area?
When working with food you must always wear what
What is gloves and hair net?
Creating postive, lasting impressions that lead to customer and colleague satisfaction, loyalty, trust, and better relationships is what goal
What is Customer Service Goal?
While working the register you may need to step away, what should you do first
What is sign off of register?
SOM workers can only wear what when it is cold
What is a solid black long sleeve or hoodless sweater?
These are videos that educate us on various topics and needs to be completed as soon as possible. What are these called
What is LMS Training?
When working with a dry storage it should always be what
What is organized?
"That's not my job" and "I don't known" are considered to be what kind of language
What is Unhelpful Language?
When EBT is used you need to imput the total amount into the EBT machine. Would it be subtotal or total
What is subtotal?
The walk in fridge can be used for personal items. True or False
What is False?
Breaks should not be taken during what times
What is during rush hours and 20 minutes after shift has started?
When dealing with food you are obligated to write in what following logs
What is waste and temperature logs?
Mission, confidence in abilities, values, and helpful attitude are all considered part of what service
What is Mindset for Service?
When an item does not scan you should just scan any item. True or false
What is False?
What is Points?
When calling off of work you are only allowed to contact who and what is the only acceptable way to call off
What is Mary Ann and phone call?
When it is slow you should zone, sweep, clean windows, rotate items, and wipe down counters. What is missing that we should also do
What is Restock?
What are phrases you should never say to a customer
What is "No, I don't know, You're wrong, and Calm down" ?
For every three customers how many registers should be open
What is One Register?
Who's number is this (951) 660-5813
Who is Mary Ann
When a student is going on break they are able to receive one pepsi product and one item from the Grab n Go. What would this be called
What is a Meal Perk?
Sanitizer buckets need to be changed throughout the day and thrown out at the end of the day. A sanitizer bucket should be changed within how much time
What is 3 hours?
CALM is used to De-Escalate a situation, what is the A stand for
What is Acknowledge Emotion?