Designs & Architecture
What document do we use to define the overall structure & technology stack of a feature or application?
MDD Master Design Document
Who is responsible for vendor management & ensuring SLAs are met?
Application Manager
What tool can you use to track and estimate cloud costs?
Harness and/or AWS Calculator
What must you create and where for any production deployment, upgrade, or hotfix, whether it is custom or SaaS application?
Change ticket in ServiceNow
Where can you update the on-call information for both SaaS and custom built applications?
In CMDB in ServiceNow
What is the catalog of all applications at United?
CMDB (Configuration Management Database)
Which group within United Technology can help you review progress & performance of vendor relationships?
DT VMO
What is the term for automatically adjusting resources in response to changing application demand to ensure optimal performance?
Autoscaling
What is the term for a deployment that redirects traffic to the new version of an app while keeping the old one on standby?
Blue-green deployment
What is the tier 1 application SLA for response time?
15 minutes
What is the agile process that takes place to develop a cross-functional roadmap with commitments from external teams?
PI (Product Increment) Planning
What is an important tool the United technical product owner should work with the vendor to review periodically to drive strategic direction of a vendor Tool?
Product Roadmap
What 5 things should always be accounted for in your estimates for new development projects?
2. Development
3. EQE
4. Support
5. Cloud costs
What level of approval is required to deploy during a change freeze?
VP
What type of monitoring tracks real users' interactions with an application to help improve performance and user experience?
RUM (Real User Monitoring)