Telluride
A customer wants a heated seat, power driver's seat, and a power rear hatch in their new Telluride. What trim level should you begin with showing them?
S trim
A Sorento customer wants heated seats and a heated steering wheel. Which trim level should you begin with showing them.
SX-Prestige AWD
A customer wants leather style seats and a sunroof in their new Sportage. You check and do not see any EX AWD Sportages in stock with the combination. Before you look to see if we have any incoming, what might you show them instead.
An Xline Sportage has similar features. Look at that first.
What Kia models are offered in a full battery electric vehicle?
Niro EV, EV6 & EV9
A customer has asked for Trevor when you greeted them on the showfloor. After Trevor says hello and TOs the customer back to you, what is the first thing you should do?
Invite them to sit with you and do a consultation (intake).
A customer wants an AWD Telluride with heated seats and a heated steering wheel. What trim level should you begin with showing them?
EX AWD
Your customer would like captains chairs in the 2nd row of their Sorento but wants to keep their expense as low as possible. Which trim level of Sorento should you show them?
EX
A customer wants the carmine red interior in their Sportage. What trim level is that offered in?
SX Prestige
Which Kia models are offered in a hybrid electric vehicle?
Niro, Sportage and Sorento
Who is older - Hank or Chet
Hank
A customer requires a bench seat in the 2nd row of their new Telluride and also wants memory seats. Which trim should you begin with showing them?
SX
The customer is asking for Blind View Monitoring in their new Sorento (360 degree camera). What is the trim level you should start them on?
SX
A customer is looking for an AWD Sportage that has the top level of equipment. What two trim levels might you consider showing them?
SX Prestige and X-pro Prestige
Which Kia models are offered as a Plug in Electric Vehicle?
Attempt to sell accessories and environmental packages. Then go over the owners manual and start linking the customer to Kia connect.
A customer wants to make sure the Telluride can tow their camper. After asking, they tell you the camper is a pop-up style and weighs about 2500 pounds. Which trim level Telluride should you show them?
Any Telluride can tow 2500 pounds without issue.
A customer would like leather style seats, a sunroof, and captains chairs in the second row. What Sorento trim level should you show them first?
EX AWD
A customer would like a heated steering wheel in their new Sportage. Name the trim levels that offer a heated steering wheel.
X-Pro, SX Prestige AWD, and X-Pro Prestige
A customer says the are looking for great fuel economy because they do a lot of long-distance highway driving. Between a full BEV, an HEV and a PHEV, which technology would be best for their needs?
HEV
A customer has decided to purchase a new Kia. The vehicle they want is not in stock, and we do not have anything incoming soon that is a match to what they want.
True or False: You should next offer to locate them a new car from another dealer's inventory.
FALSE: You should next offer to make a factory request from KIA. A "dealer trade" should be the last resort.
A customer wants a bench seat in their Telluride and wants the 2nd row heated and ventilated. Which trim level should you show them?
This combination is not available.
A customer would like to purchase a Sorento AWD. They would like a heated steering wheel and a bench seat in the second row. What trim should you show them?
This combination is not available in a Sorento. You should try to switch them to a Telluride EX AWD.
What are 2 of the main differences between an SX-Prestige AWD and an X-Pro Prestige AWD?
Different size wheel and tire
Heated Windshield
Heated Exterior Mirrors
A customer is interested in purchasing an EV9. What level of charger does Kia recommend they use regularly and have installed in their garage?
Level 2
A customer has settled on buying a new Kia. They know the model and trim they want. They are trying to figure out which color to purchase.
True or False: You should show them the color choices Kia makes on either Kia.com or a brochure.
False: You should figure out what colors we have IN STOCK and offer them to choose from those options first. Only if they find none of those acceptable should you offer other color options.