History,Mission & Values
Why do ask guest to round up?
What is to help families of sick children or What is RMHC
What does the Q in qsc stand for?
What is Quality?
When do you wash your hands?
What is before starting work, after using bathroom, when changing gloves, after taking out the trash/cleaning?
What happens if you engage in a physical altercation with another person in the restaurant?
What is being terminated?
Smiling, Greeting the guest, thanking the guest, and inviting them back for another visit is known as ....
What is hospitlaity?
He founded McDonalds corporation & created what McDonalds is today.
Who is Ray Kroc?
Being able to touch any service in the restaurant with a white glove and the glove is still white is known as.....
What is Cleanliness?
The proper amount of time to wash your hands is?
What is 20 seconds?
What should you do if you observe another crew member being harassed at work?
What is report it to human resources?
What is clean!
McDonalds was founded in?
When is 1955?
What is safe, fresh, and delicious tasting food?
What is quality
What type of jewelry is not allowed to be worn while working in our restaurants?
What is watches & bracelets?
A crew repeatedly asking another team member out on a date?
What is harassment?
A customer returns to the restaurant with a bag and says their french fries were cold...
What is smile & replace their fries with fresh ones?
McDonalds & 3PI values are?
What is inclusion, Serve, Community, Family, integrity?
Fresh food served fast & accurately by friendly team members in a clean environment is known as?
What is QSC?
What is great service?
The best way to prevent slips, trips, and falls in the restaurant is.....
What is wearing restaurant approved slip resistant shoes?
Bringing your weapon to work is know as?
What is a reason for termination?
A customer returns to the restaurant with a bag and says their french fries were missing..
What is smile & replace the missing french fries!
3PI's mission and vision is....
What is: We lead in our communities, through excellent QSC ignited by people, passion, and commitment.
What is the 5 foot rule?
What is greeting any guest within 5 feet?
What item must be worn when performing work duties on the outside of the restaurant?
What is a yellow safety vest?
Profane language, engaging in arguments, dirty jokes, comments on someones body or physical appearance, or touching another person at work
What is reasons for termination?
A customer is using profanity at the front counter and calls you a b**ch! What is something to remember that can help you keep the situation from escalating?
What is "it isn't about me", "here's what i can do", "every customer has a story"