CFPB Updated Rules
Acceptable/Unaccepable Messages
Who can you leave a message with?
3rd Grade
3rd Grade Disney
3rd Grade - Who is this?
100
Name of the government agency who created these updated rules?
Will accept initials _ _ _ _ or the full name.
CFPB or Consumer Protection Financial Board
100
This is Stephanie calling from Justice FCU for Marty Member. Please call me or Hannah at 800.550.5328.
Not allowed....
Why?
100
Can you leave a message with the member's coworker?
No
100
Name the first president of the United States.
George Washington
100
What is the name of the spaceman in Toy story?
Buzz Lightyear
100
Sven (Frozen)
200
What does the FDCPA stand for?
Fair Debt Collection Practices Act
200
This is Karen Blackmon calling from Justice FCU. Please call me right away at 800.550.5328 or else we are going to repossess your vehicle. Thank you and have a great day!
No!!
200
Can you leave a message with the member's attorney?
Yes
200
What is 24 divided by 6?
4
200
How many Dalmations?
101
200
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BB-8
300
How many times can you CALL a member within one week, assuming you are only leaving messages and never speak with the member?
7
300
Hi, This is Josie Korasadowicz from Justice FCU. It's 4:00 on Wednesday, November 10th. Please call me at 800.550.5328 x3150. I'll be here until 5pm, Eastern time.
Yes
300
Can you leave a message with the member's executor/administrator of the estate?
Yes
300
What is the Capital of Texas?
Austin
300
What is the name of the lizzard in Tangled?
Pascal
300
Lilo & Stitch
400
How many times can you EMAIL a member within one week, assuming the member never responds?
Unlimited
400
This is Heidi Brooks from Justice Federal Credit Union. Please contact me or Hannah Cameron at 800.550.5328.
Yes
400
Can you leave a message with the member's spouse?
Yes
400
What is an adjective?
A word that describes something.
400
Name the Disney Park where you can tour numerous countries in a single day!
Epcot
400
Chewbacca
500
You speak with a member on Tuesday and he promises to pay you tomorrow, but fails to follow through. When can you call to follow up on the missed payment?
7 days from the date you spoke with him.
Hint: Obtain the member's permission to follow up if the payment is not received!
500
Hi, This is Hannah Cameron from Justice FCU. Please contact me at 800.550.5328. It's important that I hear from you!
No... why?
500
Can you leave a message for the member, if it is verified? (name stated)
Yes
500
What is an organism?
Any living thing.
500
Name the movie with these characters :
Jumba, Captain Gantu, Pleakley, Nani
Lilo and Stitch.
500
Simba
600
You contact an 18 year old deliquent member. The member's mother is an acceptable person to leave a message with. True/False?
False
600
Hi, This is Josie Korasadowicz from Justice FCU. It's 4:00 on Wednesday, November 10th. Please call me or any of our representatives at 800.550.5328. I'll be here until 5pm, every weekday.
Yes
600
Can you leave a message with someone else, if the member gives you consent to do so?
Yes
600
True or False:
12,500 < 11,765
False.
600
Name of the mean lion in the Lion King?
Scar
600
Hei Hei