Emergency Responses
Staff will utilize this resource when they need to remove someone from the shelter who is refusing to leave.
What is non-emergency?
Guest at all shelters need to be over this age to stay there.
What is 19?
A resident at New Fountain Shelter who wants to get connected to a community health clinic needs to be referred to this.
What is the Overdose Outreach Team (OOT)?
What is 2-weeks?
Every individual applying for supportive housing must complete and submit this form to Orange Hall.
What is the Supportive Housing Registry (SHR) form?
Staff will call a manager or the after-hours line when either one of these three things happen.
What is fire, flood, death?
You need to call this resource when the age of a youth cannot be verified and you think they are underage.
What is the Ministry of Children and Family Development (MCFD)?
This service is used to connect residents to detox and/or treatment.
What is Access Central?
The storage capacity for residents at the Osborn Shelter is limited to this.
What is one cubby and one bin OR two bins.
This form can be filled out by any staff member to gather information a bout a resident's housing history and needs.
What is the Coordinated Access and Allocation (CAA) form?
Bathroom checks need to be done at this time in every shelter.
What is every 30-minutes?
A resident at the Osborn who needs to be connected to a community health centre should be referred to one of these two resources.
What is the Intensive Health Outreach Team (IHOT) or Overdose Outreach Team (OOT)?
The pod side at the Osborn closes at this time.
What is 11:30am?
This is the average amount of time an individual on the DTES remains unhoused.
What is 5-7 years?
This important thing needs to be obtained before calling paramedics for a conscious, mentally sound resident.
What is consent?
This feature makes bathroom stalls at the Osborn and New Fountain Shelters unique.
What is a timed light?
A consenting resident experiencing a mental health crisis should be referred to this resource.
What is the Mobile Crisis De-Escalation team (MoDE)?
The storage capacity for residents at New Fountain Shelter is limited to this.
What is two bins OR one shelf?
These referrals are often for individuals with extensive mental and/or physical health issues who need housing with supportive services.
What are Mental Health & Substance Use Supported Housing Services (MHSUSH)/Housing First Referrals?
After police have attended to an incident in the shelter, staff are required to obtain this important piece of information used in follow-up.
What is a file number?
What is intimate partner violence?
This service is used for our DTES folks requiring home support care.
What is the Flexible Adaptable Home Support Team (FAHST)?
NFS has scheduled wakeups at these five points in the morning.
What is 8am, 8:30am; 8:45am; 9am; 9:15am?
This tool can only be used by trained staff and assesses the resident across 10 domains.
What is the Vulnerability and Assessment Tool (VAT)?