Name 7 of who I am and what they are called because it is how YOU impact Comcast
What is Touchstones-Ethics, Respect, Quality, flexibility, Diversity, Employee Focus, Enthusiasm
100
This directly impacts whether or not the customer will listen to you and trust what you have to say. So watch Your ____ in every interaction to be positive.
What is Your Tone
100
Take your entertainment with you. Live stream many of your favorite networks
What is XFINITY TV Go
100
•Enjoy instant access to thousands of hit movies – many available a month before Netflix and Red box. Enjoy the latest episodes of the top 100 shows and loads of kids' programming included with service at no additional cost
What is On-Demand
100
CARE, ARP, ARC
What is Overcome Objections Techniques
200
It may take up to 12 positive interactions to make up for the single bad experience.
What is the cost of Poor Service
200
Reflect-Verbalize-Explain-Check-In
What is Guiding the conversation
200
With a mere tap, swipe or shake of your smartphone, you can change channels and browse TV listings with ease. Plus, use voice commands
What is XFINITY TV X1 Remote
200
•Watch and record up to six shows at the same time.
•Enjoy 500 GB of DVR storage space – enough for hundreds of shows
What is X1 DVR
200
recap-review next steps, and personalize the close
What is S4/ Summerize
300
In 1963 Tupelo Mississippi it all began it all began
What is Comcast founded by Ralph Roberts
300
Manage your Comcast account anytime, anywhere. Pay your bill, check your connection status, manage your appointments and troubleshoot technical issues. Even request a call back or chat with an expert on Twitter. No lines, no waiting
What is XFINITY My Account
300
Let your kids take control of the remote and browse independently in a guide designed just for them.
What is Kids Zone
300
Rudeness, Call Avoidance, Inappropriate Transfer
What is Auto Fail
400
I am president of Comcast Cable
What is Neil Smit
400
Never sympathize -do this instead
What is empathize
400
Stay connected to your XFINITY email and voicemail wherever you go. As an XFINITY Voice customer, you can use the app to enjoy unlimited talk and text from your mobile device, view your Caller ID and even access Readable Voicemail
What is XFINITY Connect
400
•Get up to 7 email address – each with 10 GB of storage
What is Xfinity internet
400
Our time is precious with the customer, but what time will impact our talk time.
What is 14 minutes
500
Giving back to the community since 2001 is in our Comcast DNA
What is Comcast Cares Day
500
I am a bit irritated or worried. I don't feel sure and I will be evasive or hesitant
What is Yellow/ traffic light analogy
500
Turn your tablet or smartphone into a personal TV screen anywhere in your home
What is Xfinity TV
500
Ummmmm I am new to On-Demand- I give a great work out.