Pop Culture (TV and Movies)
The song that plays at the end of the movie "The Breakfast Club"
What is: Don't you (Forget About Me) By the Simple Minds
Who was the very first American Idol winner?
Kelly Clarkson
Which CL referral takes priority when seen on the CL tile?
Failed Closed Loop
What CL referral takes priority when seen on the CL tile?
Failed Closed Loop (Unmet Needs)
In Buffy the Vampire Slayer, who was Buffy's first love interest?
Angel
Despite only recording 3 albums as a group. With over 100 million records sales, what musical act is the best-selling girl group of all time?
The Spice Girls
What are the 4 CL talking points needed when referring a member to a program?
1: Program Name
2: Eligibility
3: Description
4: Delivery Method
If a member calls in and needs to get to another department, what would your next steps be?
VOI the member, acknowledge the member's request, and attempt to go through the profile with the member.
In The Matrix, does Neo take the red pill or the blue pill?
Red
What 1982 Toto song, whose title is a continent, experienced a resurgence in popularity in 2018?
Africa
If a member does not have any indicated needs on file, what would your next steps be?
Transition into offering CLs and open the Lead with Help questions.
What is the CL talking points needed when referring a member to a program?
Program Name, Description, Eligibility, and Delivery method
What is the name of the fictional continent in the TV show Game of Thrones
Westros
What was Madonna's first top 10 hit?
Holiday
If you are on a call with the member who is rushing you off the phone and you still need additional time to notate, what would your next steps be?
Quickly switch your aux to notes while the member is on the phone.
If a member does not have any indicated needs on file, what would your next steps be?
Transition into offering CLs and open lead with help questions.
In the show The Walking Dead, what was the name of Negan's barbed wire baseball bat?
Lucille
Who was Marvin Gaye's duet partner?
Tammi Terrell
If a UHC Medicaid tile says In Progress yes as of 3/2025 AND Partial to Full - SSI state. What is the correct skill to transfer to?
UHC Medicaid Recert
If a member advises they no longer need the assistance, how would you overcome this objection?
Advise the member of the benefits of sending a program and offer a national program while hitting the CL talking points.