Pre-Registration
Patient is unable to attend the Stepping forward class in person
Required HIPAA information needed when the patient is requesting to schedule, cancel, reschedule an appointment
What is Full Name, DOB and Address on File
Patient scheduled for a ECHO with Advantage by Managed health services insurance
What is No Auth Needed
Patient requesting to schedule for an EKG at Mukwonago
What is Warm transfer patient to 262-928-2275
Patient has secondary coverage or Medicare/Medicare Advantage and you run an estimate?
What is DETACH and VOID the estimate
Patient needs to know when they have to be scheduled for their stepping forward class
What is within schedule 8-12 days prior to the surgical procedure
You should NOT call the patient by this during a call?
What is their First Name (unless patient gives permission freely, without you asking for permission)
Patient states they have more than 1 insurance that needs to be on file
What is confirm filing order
Patient has an Inspire Implant
What is Do not schedule at DEL or PWK Room 2
Patient needs to schedule a Screening mammogram but does not have a PCP
What is Provider not in System
Patient is scheduled for a procedure more than 30 days from date of call
What is DEFER for 30 days before date of procedure
This is okay to use this information from Cxone but should not be utilized as one of the three HIPAA Qualifiers for the patient?
What is Phone Number
Patient has Medicaid and is scheduled a Nuclear Medicine Test, wants to know which locations they can be scheduled at
What is WMH, OMH and MUK
Cost for a Whole Body Composition DEXA
What is $99 due at time of check in
Patient is requesting a standalone imaging location
What is DEL and WCAP
Location for procedure shows as PHWMHMUK MAIN ORS and scheduled for a ECHOCARDIOVERSION Test and needs the PPAC scheduled...
What is PPAC ROOM (Non-GI)
This information is important to obtain for a new patient Registration?
What is mobile number or email address
Patient calling and HIPAA Verifies chart but has Molina Medicaid Insurance
What is advise patient we are no longer a participating provider in your health plans network..... (Zingtree Scripting)
Patient needs to be scheduled for a NM Stress Test
What is MUK, OPC or WMH HVC
Patient states they need to have hydration along with their CT exam
What is refer to CT Hydration Protocol Job Aid
Patient has medicaid insurance and just completed their Pre-Registration
What is DEFER for 1 day before procedure for 8am time
HIPAA requirements for Internal Partner Caller (PHC Department calling)
What is Full Name and MRN Only
Patient has Medicare Part A and B
What is the MSPQ
Patient is Male 24 years old and has orders on file for Both DX Mammogram and US
What is schedule patient for Ultrasound followed by Mammogram
Patient needs to be scheduled for an MRI with Anesthesia
What is only available at WMH and OMH on Fridays