Titles
No
What system do we use to do our title follow up/check in?
TMH
What are the two ways to look up a vehicle in TMH?
by vehicle VIN and Stock #
What does CRF stand for?
Certified Funds
Name a payment type ALL dealers are able to use
After how many days can a dealer return a vehicle for no title in Maryland?
21 days
What system do we use to print labels to ship titles out?
FedEx
Which two store queues are followed up on daily?
4010 and 4070
Floorplan
How do you log into the Auction system?
Click Automation, then Auction
If you have a question about a title for a specific state, which website/documents can you use to reference?
the State Specific SS and Titlepedia
What system/website do you pull up to locate images of a vehicle sold in the Auction or a Wholesale BOS?
Auction Hub
Can you pull an auto check report from TMH?
Yes
What does OATS stand for?
One and the Same
What state requires a notary on the back of the title reassignments?
Pennsylvania
Which store location would have this type of note in TMH, with no action taken on the title? "Recv'd JKT, TTL and POA, will file in ____ drawer."
4010
Where is the task queue located?
Bus Ops Now (Same system as TMH)
Can you see other store notes in TMH, or just our stores?
We can see all notes entered into the system by other stores or the home office
What does NAM stand for?
Not Actual Mileage
How is an adjustment different than an arbitration?
Arbitration- car returned with a refund
Adjustment- vehicle stays with dealer, is reimbursed for partial payment of car
If there is a CarMax Home Office lien on the front of a Pennsylvania title, can we sign on behalf of CarMax?
YES! Unless it says CAF, we can sign on the home office's behalf.
What system would you use to run a inquiry to see if there is a lien on the record?
Yassi
What system did TMH replace?
PATH
What does EML stand for?
If a dealer shows up inactive in the system when taking payment, who do you contact to resolve?
Auction Services/Dealer Registration at the home office 888-804-6604