NEW PATIENT
When on average, do we require an existing patient to go through a new patient process?
2 years
Who are the founding dentists of Espire?
Dr. Brett, Dr. Jen and Dr. Adam
What does cluster scheduling mean?
Clustering appointments together into the same time frame (like am or pm)
Who is in charge of the culture at Espire?
YOU!
What are Erika's cats names?
Milo, Opie and Daliah
What are the lengths of all NP times enterprise wide?
1, 1.5, 2 hour
Name 5 female dentists in Espire
We know who, there are 13 total
What does "block buster" mean? Give an example
Within 2 business days, we can override the schedule to book *almost* anything, anywhere.
NP ER, booking in a fillings time
What is the Espire pathway to preformance? Name an example
E+R=O
Name the leadership team
Jim, Angel, Sarah, Brooke, Tim, Troy, Dr. Jen, Dr. Brett, Tina
Comprehensive exam, FMX, Pano, intra oral photos perio chart, and optional fluoride
Which dentist (non specialty) works in multiple locations?
Dr. Ford & Dr. Aria
Name 3 things that CAN'T be booked directly next to a crown?
Fillings, surgeries, extractions, implant placements, sedation cases
Name the 4 Espire Essentials
Live Joyfully, Lead Bravely, Pursue Excellence and Create Greatness
Name one fun fact about Brooke.
She is a pescatarian, loves working out, Dr. Brett made her hair gray, certified yoga instructor, her and hubby used to own a gym, she has 2 kiddos (boy and girl, Jack and Gracie), her father is a park ranger
How many new patients does the PCC schedule in an average month and how many do we see on average per month as an organization?
550-600/ 1200 - 1300
Name a dentist that has a name with alliteration
Dr. Britt Bevis
What are 3 examples of things that can be booked in a 1 hour exam only time (think types of NP's)?
New patient, ER appointment, Consult, Second opinion.
Name the 6 R factors
Press pause, get your mind right, step up, adjust and adapt, make a difference, build a skill.
Name one of Carolann's tattos
Bows on wrist, stars, fire, evil eye, geisha girl, lady bug
Name 5 doctors that offer 1 hour NP times without hygiene (extra 5 points for each additional dr you can name, -5 if incorrect)
Dr. Adam, Dr, Hall, Dr. Mac, Dr. Rachel, Dr. Hurtado, Dr. Gray, Dr. Leslie, Dr. Christy, Dr. Krina, Dr. Harvey, Dr. Wolff, Dr. Lim, Dr. Jeffres, Dr. Lazar, Dr. Colton, Dr. Mariah
Which dentist (aside from the founding 3), has been with Espire the longest?
Dr. Brandon Hall
Why is schedule management so important?
When we actively manage our schedules, it will help create predictable and productive days for our providers and team members.
What is our credo? (do your best)
The Espire Experience brings out the best in people through moments of pride, joy and trust. We promise to deliver high quality, innovative care for our patients and team members in a warm personalized environment. The soul of our practice is the beauty we make and the confidence we create. Espire is continually changing lives for the better.
Name 2 PSC (not PCC) team members with a pet (and what pet). Additional 5 points per person named.
Sarah - Dog
Liz - Dog
Carolann - Cat
Eve - Dog
Tim - Dog
Jim - Dog