Name That Device
I’m making waves in body aesthetics — literally! My Coolwaves® technology makes me pretty hard to confuse with anyone else. Name that device!
What is ONDA PRO?
“We’re happy with the devices we already have. We’re not looking for anything new.”
“That’s great! What are you currently using, and what’s working best for you?”
You have an current customer who has a broken handpiece. They are also looking to order new tips, but they are not listed on the website.
Service/Fulfillment
You’ve called a prospect several times with no response. What should you do?
Document and close lead.
A lead cadence should be touched a minimum of ___ times before it is considered “worked.”
3 times
Turn up the heat! I use monopolar RF and volumetric heating to deliver a non-invasive approach to skin tightening. Who am I?
What is Everesse?
“We just purchased a device. There’s no budget for another one right now.”
“Totally understandable! What did you get? Oh, awesome! How long have you been offering treatments with that device? ...
A practice wants access to helpful resources and support available to them as a Cartessa customer, but they don’t know where to start. Who do you contact?
Cartessa Connect
A prospect says, “Call me next month.” What’s your next move?
Put on pipeline you will FU next month, with value add resource
"Wellness Checks" fall in what two “J” months?
January & July
Why choose one trick when you can have options? I’m a multi-modality platform bringing RF microneedling and fractional technologies together under one roof. Name that device!
What is QUADESSY?
“Just send me some information and I’ll take a look.”
“Absolutely! What are you most interested in so I can send you something relevant?”
The device is working great—but the practice needs help with utilization, patient conversion, pricing, or growing their treatment business. Who do you contact?
Practice Development
Your pipeline has outdated notes, old leads, and no clear next steps. What does it need?
A pipeline clean-up- go through the list as if they are new leads unless context is helpful.
What annual event is considered “ALL HANDS ON DECK” for Inside Sales?
Inner Circle
Downtime? That depends on what you order! I’m a CO₂ resurfacing platform that lets providers customize treatments from lighter resurfacing to more aggressive fractional ablative treatments. Who am I?
What is Tetra PRO?
“We tried body contouring before, and our patients just weren’t interested.”
“I understand. What was the biggest challenge—demand, results, or patient commitment?”
A provider has a treatment-specific question about protocols, settings, or appropriate clinical use and needs expert guidance. Who do you contact?
Clinical / Clinical Training
Old leads don’t have to be dead leads! What can you use to bring an older pipeline back to life?
A new or relevant initiative.
An initiative has ended, but several leads showed interest without converting. What should happen to those leads?
Continue to nurture and re-engage.
I’m not a one-technology kind of platform. I bring CO₂ resurfacing and non-ablative capabilities together, giving providers multiple ways to customize treatments based on the concern and desired downtime. Name that device!
What is HELIX?
“I don’t want to meet with a sales rep. It always turns into someone trying to sell us something.”
“I understand. Let’s start with your practice and goals and only explore options if there’s a fit.”
Opportunity alert! An existing customer mentions they’re considering adding another device, upgrading their technology, or expanding into a new treatment category. Who do you contact?
Territory Manager / Sales Representative
You have 100 accounts but only enough time to focus on 20. Who gets priority?
Highest-intent, most actionable accounts.
Webinar leads are in! What should happen FIRST after the event?
Follow up while the leads are warm.