Uncommon Situations
A customer asks for a W9 form. I need to look at ___ in order to ____.
Uncommon Requests page under "Other company information"
Download and send to the customer
Doing this would help the customers with multiple plus addresses manage their monthly subscription cost on each card.
Changing the payment method for additional subscriptions.
This team should be contacted to request early credit on a return for Item# 457B244872Z5PBK
reverselogisticsHELP@webstaurantstore.com
Product dimensions listed on the website are incorrect per the vendor. I should contact...
Content, using webcontent@webstaurantstore.com
When requesting a Certificate of Analysis (COA), the ___________ is required for each item in the request.
lot code
The customer is requesting to pick up an order from a warehouse. I should
Educate the customer that all orders are placed online and shipped from distribution centers or manufacturer locations, which are not designed for customer pick up
Seasonal businesses may need to pause their membership for up to this number of months.
12 months.
This item issue should be used if a customer receives Item# 999362153 instead of Item# 880362153CS
Warehouse Error > Missing Parts
We notice a reseller has their own website and is using product images from our website. I should forward this concern to ___ and ___.
copyrights@clarkinc.biz and cc your TL
Oh no! A customer emailed us a photo of their credit card, showing the full number and details. First, I need to...
Try to delete the image from BC. If it can't be deleted, contact Payments.
"Help! I think I've been scammed by a job application."
Gather any data the person is willing to provide and send to security team
Any refunds for unused months above this number would necessitate an alternative solution.
3 consecutive months
This button should be used when we receive tracking information for a Drop Ship order that still shows as "Processing" in admin
Drop Ship (DS) Request Button > PO Shipped / Needs Billed Out
A customer returned a drop ship item to a vendor, but the credit memo has been delayed for 3 weeks. In order to credit the customer now, I should contact this team.
Drop Ship Reverse Logistics: reverselogisticsDS@webstaurantstore.com
A customer can't checkout and they're seeing a red "shipping quote" box in their cart. This means ____, so the customer needs to _____.
This means our system can't automatically calculate the shipping cost for the order, so the customer needs to fill out the form and wait for OT to respond with a coupon code that will allow them to checkout.
A customer expresses a need to place an order over the phone due to a visual impairment. Our next steps should be to..
Collect the customer's contact information, provide a follow up time, and send over information to csaccessibility@web
Customers can expect to spend roughly this dollar amount on Plus annually.
$1188
These four variables are required to search for a stock PO
Item, Location, After Date, & Movement Reason
A customer is shipping to Canada and needs a Certificate of Origin. I should contact ____ using ____.
Outbound Transportation using the Shipping Request button> International option
A customer is working with a vendor's warranty team and they asked for the customer's credit card information. Should the customer continue working with them?
Yes, this is normal.
The customer states they placed an order using WEBucks, but they want to cancel it now. I need to
Check the gift cards reports and redemption status, cancel the order, and email SOS to refund to OMP
These three reasons could cause an item to be ineligible for Plus
We should bill FedEx labels to this warehouse number when manually creating return labels for Drop Ship returns on FedEx's website
851-245
A carrier calling because they're making a delivery to one of our warehouses at 1100 Woodley Road, Aberdeen MD should be provided this phone number.
410-271-0798
A customer's order is stuck on hold because they're shipping to a residential location. I need to...
Gather what information you can from the customer, update the shipping address if they have a commercial one to send it to, and reach out to notifications@Webstaurantstore.com with any info you have so they can release the order