Introduction to Human Services and Management
An area of focus that a human service agency may concentrate on
Geographical
Demographic
Issue-specific
Advocacy
One of the components that SAMHSA says is necessary for a trauma-informed agency to follow
Realize widespread trauma
Recognize signs
Respond with knowledge
Do not Re-traumatize
A type of stakeholder in an agency
•Consumers/clients
•Employees/staff
•Board members (if non-profit)
•Owners (if for-profit)
•Funders/donors
•Legal systems
•Regulators
•Volunteers
•Constituency groups
Other human service agencies
Asset-mapping identifies a population's __________.
Strengths
Skills
Resources
One of the biggest complaint in the workplace
Communication
PEST (needs assessment)
Political
Economic
Social
Technology
One of the six areas that a manager might be responsible for in an agency
Planning
Designing
Staffing
Budgeting
Supervising
Evaluating
Someone who might be on a strategic planning committee
Anyone
Evaluation is part of the strategic planning process. True or False.
True
The name of the type of data that is collected using numbers from reports, secondary sources (health department, education department, etc.)
Quantitative
The percentage of how much information in gossip is true
75%
SWOT (strategic planning)
Strengths
Weaknesses
Opportunities
Threats
One of the types of human service agency based on source of funding
Private non-profit
Private for-profit
Government
One of the Four Pillars of The Sanctuary Model
Shared knowledge
Shared values
Shared language
Shared practice
One of the Four Focal Points of Needs
Awareness
Accessibility
Availability
Acceptability
One of the methods an agency might use to assess the needs of a population
Social indicators
Survey of community members
Survey of local agencies
Open forums and meetings
Key informants
What divisional organizational design is based on
Type of service delivery
SELF (trauma-informed)
Safety
Emotions
Loss
Future
The largest part of a human service agency's budget
Staffing/human resources
The question that should be asked from a trauma-informed perspective
"What happened to you?"
A strategic planning committee should include this person/these people
Anyone
The type of organizational design that is horizontal in nature
Non-hierarchical
RFP (grants)
Request for Proposals
One of the levels within an organization
Organization or agency
Department
Program
Individual
Evaluation is part of the __________-writing process
Grant
The type of assessment that is part of a strategic plan
Needs
The type of organizational design that is based on the same functions performed by staff
Functional
SMART (strategic planning)
Specific
Measurable
Achievable
Realistic
Timely
When writing a grant it is important to strictly follow these
Directions
Formatting instructions
The two components of organizational design
Structure
Process