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This term describes the ability of an operation to meet its short-term obligations by maintaining sufficient cash or investments easily convertible to cash.
What is liquidity?
This type of asset, such as equipment, is written off to expense over time through depreciation.
What is equipment?
This document is used by salespeople to record information obtained during sales calls.
What is a call report?
This advertising measure evaluates both the cost of reaching potential customers and the response to a specific advertisement.
What is cost per inquiry?
This internal program is designed to sell employees on their importance to the success of the hotel.
What is internal marketing?
This process involves listening skills and strategies to resolve conflicts in the workplace.
What is conflict management?
The primary purpose of this statement is to communicate a property’s desired image to its target market.
What is a positioning statement?
This formula—paid occupancy percentage multiplied by average daily rate—calculates a key hotel revenue metric.
What is RevPAR (Revenue per Available Room)?
The primary purpose of this statement is to communicate a property’s desired image to its target market
What is a positioning statement?
This pricing approach is used in operations with multiple revenue departments, optimizing net income across the entire operation.
What is integrated pricing?
This type of maintenance program helps extend the time between equipment breakdowns.
What is a preventive maintenance program?
This document is commonly used to request maintenance services.
What is a work or repair order?
This rate quoted during the reservation process must be honored.
What is a confirmed room rate?
This should be management's primary focus in facilities management.
What is safety and security?
When a hotel acts to protect a guest against foreseeable injury, it is exercising this standard.
What is reasonable care?
This factor should be considered when rooms are blocked for a group.
What is the wash factor?
hese hotel staff members possess no more authority than any other private citizen.
Who are hotel security officers?
This manual should document security procedures and be used for employee training.
What is a security manual?
This is the most important objective in facility design and layout.
What is maximizing the amount of saleable guestroom space?
This rate action should be considered if group booking pace exceeds trends.
What is increasing room rates?
This is the best way to determine linen replenishment needs.
What is a physical inventory?
These businesses handle reservation services across travel sectors.
What are intersell agencies?
This revenue figure reflects income if all rooms sell at rack rate.
What is potential room revenue?
This concept refers to unused blocked group rooms as the arrival date nears.
What is group attrition?
This term describes lost business when a hotel cannot accept a reservation.
What is a denial?