Employability 1
During a busy shift, your supervisor explains a task quickly while answering phone calls. You understand most of it but are unsure about one step.
QUESTION: What is the BEST thing to do?
A) Start the task and hope the unclear step isn’t important
B) Wait for a quieter moment and ask for clarification
C) Ask another student and do it their way
B) Wait for a quieter moment and ask for clarification
A piece of equipment you are using stops working. You are not trained to fix it.
QUESTION: What is the BEST thing to do?
A) Keep using it anyway
B) Walk away and wait for someone to notice
C) Report the issue and ask what to do next
C) Report the issue and ask what to do next
A customer is upset about a policy you did not create and raises their voice.
QUESTION: What is the BEST thing to do?
A) Stay calm, listen, and get help if needed
B) Match their tone so they understand your frustration
C) Tell them it’s not your problem
A) Stay calm, listen, and get help if needed
You are shown how to use a new system once and feel unsure you remember everything.
QUESTION: What is the BEST thing to do?
A) Avoid using the system
B) Guess and hope it works
C) Ask questions and take notes
C) Ask questions and take notes
Your supervisor gives you feedback saying your pace is too slow, but you were trying to be careful.
QUESTION: What is the BEST thing to do?
A) Explain why the feedback is unfair
B) Thank them and ask how to improve your pace
C) Ignore the feedback and keep working the same way
B) Thank them and ask how to improve your pace
Your bus is delayed and you now realize you will arrive 10 minutes late. Your supervisor expects you to open a workstation when your shift starts. QUESTION: What is the BEST thing to do?
A) Arrive late and apologize afterward
B) Ask a coworker to explain why you’re late
C) Contact your supervisor immediately with an update
C) Contact your supervisor immediately with an update
Midway through your shift, your supervisor asks you to switch tasks so the team can meet a deadline.
QUESTION: What is the BEST thing to do?
A) Say no because you like your current task
B) Ask what needs to be done first and adjust
C) Complain to coworkers about the change
B) Ask what needs to be done first and adjust
You keep checking your phone during work.
QUESTION:
What is the WORST thing to do?
A) Keep checking quickly
B) Ask about phone policy and follow it
C) Put it on silent and only check on break
A) Keep checking quickly
You finish your assigned task early and still have 30 minutes left in your shift.
QUESTION:
What is the BEST thing to do?
A) Go on your phone quietly
B) Ask if there’s anything else you can help with
C) Leave early since your work is done
B) Ask if there’s anything else you can help with
A customer wants a refund you’re not authorized to do.
QUESTION:
What is the WORST thing to do?
A) Say no and walk away
B) Get a supervisor or follow policy
C) Do the refund anyway
C) Do the refund anyway
A coworker points out a mistake you made while others are nearby. You feel embarrassed and think the feedback could have been given privately.
QUESTION: What is the BEST thing to do?
A) Stay calm, acknowledge the feedback, and discuss it later if needed
B) Respond defensively so others hear your side
C) Stop helping that coworker for the rest of the shift
A) Stay calm, acknowledge the feedback, and discuss it later if needed
A customer insists that another employee promised them a special exception, but you cannot find any record of it.
QUESTION:
What is the WORST thing to do?
A) Escalate the situation to a supervisor
B) Make the exception to avoid a complaint
C) Explain the policy and look for a documented solution
B) Make the exception to avoid a complaint
A coworker asks for help. You’re finished your task but unsure if you’re allowed.
QUESTION:
What is the BEST thing to do?
A) Say it’s not your job
B) Help without telling anyone
C) Ask your supervisor, then help
C) Ask your supervisor, then help
A customer complains you ignored them while you were finishing a task.
QUESTION:
What is the WORST thing to do?
A) Say you were busy and keep working
B) Apologize and help or find assistance
C) Calmly explain and ask how to help
A) Say you were busy and keep working
Your supervisor says your pace is too slow.
QUESTION:
What is the BEST thing to do?
A) Say there’s nothing else you can do
B) Work faster without guidance
C) Ask for tips and apply them
C) Ask for tips and apply them
Near the end of your shift, your supervisor assigns you two tasks but there may not be enough time to finish both properly.
QUESTION: What is the BEST thing to do?
A) Do whichever task you prefer
B) Ask which task should be prioritized
C) Leave one task unfinished without saying anything
B) Ask which task should be prioritized
You forgot to complete part of a task yesterday, but no one has mentioned it yet.
QUESTION:
What is the WORST thing to do?
A) Fix it quietly today and say nothing
B) Let your supervisor know and explain how you’ll prevent it next time
C) Ignore it and hope it’s not noticed
C) Ignore it and hope it’s not noticed
A coworker gives instructions that conflict with your supervisor’s.
QUESTION:
What is the WORST thing to do?
A) Do what the coworker says
B) Check with your supervisor
C) Tell the coworker they’re wrong in front of others
C) Tell the coworker they’re wrong in front of others
A friend tags you in a post joking about your workplace.
QUESTION:
What is the WORST thing to do?
A) Like and comment on it
B) Ask them to remove it and untag yourself
C) Ignore it but make your account private
B) Ask them to remove it and untag yourself
You emailed customer info to the wrong coworker.
QUESTION:
What is the WORST thing to do?
A) Delete the email and hope it’s fine
B) Tell your supervisor and follow procedure
C) Ask the coworker to delete it
A) Delete the email and hope it’s fine
After a difficult shift, you feel frustrated about how you were treated. You want to share your feelings online.
QUESTION: What is the WORST thing to do?
A) Talk privately with a trusted friend
B) Post a vague message about having a bad day at work
C) Post a video criticizing your workplace and supervisor
C) Post a video criticizing your workplace and supervisor
You’re scheduled at 3:00. Giving a friend a ride will make you late.
QUESTION:
What is the WORST thing to do?
A) Take your friend and arrive late without notice
B) Tell your friend you can’t and go to work on time
C) Take your friend but message your supervisor immediately
B) Tell your friend you can’t and go to work on time
You hear a rumor about a coworker that sounds unprofessional.
QUESTION:
What is the WORST thing to do?
A) Ignore it and focus on your work
B) Share it quietly with others
C) Change the topic or walk away
B) Share it quietly with others
A customer calmly points out an error you made earlier. You feel defensive because you were rushing to help others.
QUESTION:
What is the BEST thing to do?
A) Explain the reason for the mistake before offering a solution
B) Acknowledge the error and focus on fixing it
C) Dismiss the concern because it was unintentional
B) Acknowledge the error and focus on fixing it
Your supervisor suggests changing how you organize your work. Their system feels unfamiliar and less efficient to you.
QUESTION:
What is the BEST thing to do?
A) Continue using your system as long as results are acceptable
B) Try the supervisor’s system for a while and ask follow-up questions
C) Combine both systems without telling anyone
B) Try the supervisor’s system for a while and ask follow-up questions