Troubleshooting
What tool would we run to see all mac addresses and IPs attached to the network devices
ARP table
Tier of support
What is the first thing we do on a case no matter what
Working case
What is the name of the account number/password we use to get into a NAP account
NAP KEY/ Circuit ID
Jim Henson is the creator of what beloved cast of characters?
The muppets
Which tool will confirm what transport are passing connectivity to the router
Gateway detect status
What is our average handle time for calls
17 min
What are the three child cases we use/ make
NAPOO/ NAP Dispatch/ Hughes dispatch
Who would we call to dispatch on a cradlepoint that is running verizon wireless
Hughes
What is the only food that last forever
Honey
What are the name of the three tools/websites that run all the same tools
Location 360, NMP, and HughesON
Salesforce search bar, Location 360 knowledge article tab
What range of resolution codes can we use when closing a case
8000s (2000 or digital media codes are a bonus)
What was the name of the phone number attached to the SIM card in a cradlepoint
MDN
What president was a licensed bartender?
Abraham Lincoln
What was the name of the tab in the velocloud tool that shows the performance of each transport over time
QoE
Name 4 sections in a site KB
Dispatch instructions, Contact info, FSS (install), Sign off, Configurations, Special troubleshooting instructions
What are the 5 factors for case closure audit
template/notes, asset, RIAs, Tools, Resolution code,
Network access provider office only
Roughly how many miles per hour does the earth spin?
1000
why are there 4 IPSec tunnels for some sites
back up NOC centers for each transport
What are the 4 types of KBs
Site, NAP, Device, Hughes procedures
what is the button i would click to see all child cases attached to the parent case
Case hierarchy
How would we confirm with the NAP that we have the correct device on site
MAC address and look at mac vendors
What percentage of the Earth’s wildlife is found in the ocean?
94%