Diversity
What are the two official languages of Canada?
English and French
What is the difference between an interpreter and a translator?
Interpreters translate spoken language orally, while translators translate the written word
A patient under your care doesn’t speak English. What do you do?
a.) call a family member b.) call a professional medical interpreter c.) make an overhead page and hope that someone will who speaks that language will volunteer to help
b.) call a professional medical interpreter
What is the percentage of immigrants in Alberta?
a.) 31% b.) 17% c.) 26%
c.) 26%
Name at least 3 different ways by which professional interpretation can be accessed?
E.g. Over the phone, video, in-person, interpreter on wheels, Zoom, computers, tablets, smartphones, ipads
There is a deaf patient under your care. What will you do?
a.) ask them to write on a piece of paper
b.) call a professional American Sign Language interpreter
c.) ask a family member who knows how to communicate with them to help
d.) remove your mask so they can read your lips
b.) call a professional American Sign Language interpreter
What are the top 5 languages at AHS?
Arabic, Punjabi, Tigrigna, Spanish, Cantonese
What is the name of the language spoken in Northern Eritrea?
Tigrigna
What do you need to document in the patient chart when you use language line?
Language, Interpreter’s name and Interpreter ID
Name three different indigenous languages or dialect?
e.g. Cree, Dene, Blackfoot
When do you think face to face interpretation should be used instead of phone or video live?
E.g. it is medically deemed necessary for the patient, for example a cognitive assessment, end-of life discussion, patient is both deaf/blind, complex discussion involving a multidisciplinary healthcare team.
How do you share compliments or concerns related to interpretation and translation services?
Email the compliment or concern to translation.services@albertahealthservices.ca
What languages are protected by the Charter of Human Rights and Freedoms in Canada?
English, French, ASL
A mom and dad are both deaf and are from Syria and are seeking care for their baby who needs heart surgery. How would you support this family?
Provide family with interpretation support for Syrian Arabic coupled with American Sign Language
You notice that one of your work colleagues is using a family member as an interpreter. What would you do?
Let them know that it is best practice to use a professional medical interpreter. Share with them the reasons why a family member should not be used. (e.g. critical information may be lost in communication, they may not understand medical terminology)