Who to Contact
When someone has a problem with their Debit card
DC Department 1782
Whats required to do mobile deposit
Signature, and CCU Mobile Deposit
No
What do the members need to leave with after they open an account here
a New Account folder and a White account card
Whats the procedure for posting mail
Death Claims
Carol (1016), Sheila (1013), or Amy Maupin (1035)
Do we have a slush fund or Honey Pot
No
What does SAR Stand for and when do you file one?
Susupicous Activity Report and whenever someone is acting suspicious
What are required to open an account with us
2 forms of ID and a 5$ deposit in savings
Procedure for posting employee transactions
The other employee must sign the receipt for every transaction
Compliance issues
Brian (1805), Stephen (1500), or Wyatt (1706)
What does The NCUA stand for and how much are we Insured through them?
National Credit Union Administration & 250K per Social
What does CTR Stand for and when do you fill it out
Currency Transaction Report, and for Cash transactions over 10K
2 Proofs of residency
Who signs the corporate checks you printed
Managers or Full time employees
If someone wants to be directed to Mandy
Transfer to KT (1702)
Who is the CEO, CFO, and Compliance Offer
CEO- Mandy Kilday
CFO- Susan Acuff
CO- Brain Allen
The policy that allows us to get multiple forms of ID to help prevent and detect money Laundrying.
What do you need to run for Beneficiaries on any account
OFAC
Whats the process for accessing the Vault
2 people must be together at all times, and must write down in the vault access log why they opened it
Couresty Pay Questions
Amy Fillers (1015), Cori (1607), or Carol (1016)
Where is the Patriot Act Posted
Visible and on the Desk where members can open accounts and see them
What is the Bank Secrecy Act?
An Act developed to help Curb Money Laundering
What does it mean when someone has a Chexsystem of 600
They cannot have a debit card on the account/ and needs approval before opening it
What do you do if you dont know the answer to the member's Question
Say Either "Let me check on that for you, or Let me get someone who can answer that for you"