Sections
What is the one stop shop where patients go to process specialty referrals requested by their PCM?
RMC (referral Management Center)
What is the most important customer service skill.
Listening
Define - encephal(o)
Brain
Two types of ports
USB and display ports
What is a code silver?
lost or missing adult
What level of organization usually has between 1,000 to 5,000 personnel?
Wing
What are the two ways you communicate with your customers when you are face-to-face?
Verbally and nonverbally
What body system breaks food down into nutrients that can be used as fuel?
Digestive System
The response time for trouble tickets/work orders if the level is elevated
1 hour
What year did Congress establish the FIRST hospital?
1776
Which section creates MRDSS accounts for active duty members in-processing?
Readiness
What should you FIRST consider when helping a patient narrow down the right TRICARE plan for them?
Location!
Which gland is the "master gland"?
Pituitary Gland
What is a mother board?
This is the main circuit board to which all of the other internal components connect
How much of the human body is made up of water?
65=70%
When is the only time patient register numbers stop being assigned?
When the facility is closed down.
If a sponsor with 2 children marries an individual with one child, the step child's family member prefix will be
What is 03
About how many times does the heart beat a minute on average throughout a person's lifetime?
70
What type of memory is temporary electrical storage space that holds program instructions and program data?
RAM
What are the three main types of muscles?
Skeletal, smooth, and cardiac
What are 3 flights you would find in the medical support squadron?
Resource management, medical logistics, medical information services, personnel and administration, TOPA, and readiness.
The BEST reason to use data to aid in the decision making process is because it..
Takes the 'emotion' out and focuses on the facts.
The fluid that bathes and nourishes the cells of the body tissue is called?
Interstitial
What is the most commonly used method for controlling electronic access?
Common Access Card (CAC)
Which section in the lower level of the hospital has the best snack fund?
Education and Training!