How to in Expanse
I can do this to complete a Workload message when I am not currently attached to the workgroup it is assigned to
What is - Assign to "yourself" so it comes to your workload for completion
Use the "search" function to find the patient in the workload messages
I am the Best Practice for faxing documents from the patients chart
What is CDS Desktop
Documents can be scanned to the chart as needed. Individual documents can be printed to the printer named CDS Desktop. This will send all documents to a file for "faxing" from this application
The med fridge temp is out of range! What do I do now?
1) Notify your manager
2) contact Plant Ops x4300
3) Contact Pharmacy to confirm meds are still good
3) Document the event on the fridge temp log
I am a great tool for communicating with others in the office and I am often used to send "fun" gifs to my co-workers
What is Google Chat
The lab station in Springfield is open these days/hours
Tuesday - Friday 9:00 - 4:30
When my provider places an order for a test to be done at Holyoke Medical Center (MRI, CT, etc.) it goes here
What is order facilitator
Best Practice : I received a request for copies of medical records what do I do with it?
Send it to HMC Medical Records - only they can release the documents
My manager is on vacation and I need to call in sick, what do I do?
Contact the covering manager via TIGER Text
What does "ERC" stand for?
Employee Relations Committee
Name the 6 HMC services that are offered at 2150 Main Street
Neurology
Kidney
Rheumatology
Lab
PT
OT
I am registering a patient whose PCP is not listed in Expanse. What do I do?
Update the PCP Google Sheet with the PCP and MRN so it can be added to the system.
Best Practice:
I am "rooming" a patient for a TELEHEALTH visit, what are the 2 things I need to document that I would not do for an in person visit?
What is
1) Ask the patient what state they are currently in and document it. If the patient is NOT in Massachusetts we cannot do the visit
2) Inform the patient that this visit will be billed to their insurance company and copays may be applicable. (document this)
I have a patient on the phone who only speaks Spanish. There is no one in the office that speaks the patients language. How can I communicate with the patient?
Dial 3777 to access the interpreter services line
If the patient is on the phone, use the CONF call option to get both the interpreter and the patient on the line
Tip: Use google translate to find out how to tell the patient "please hold while I get an interpreter on the line"
HMC uses an application called Symplr for these 2 purposes
What is NetLearning and Performance Manager
NetLearning modules are assigned throughout the year but most are due 9/30 each year.
Performance Manager is used to document performance evaluations. These are due at the end of February each year.
Which of these specialties is NOT offered at HMC?
Endocrinology
Orthopedics
Cardiology
Dermatology
GI
ENT
In the Expanse Clinical Home Screen, I can use this combination of key strokes to quickly find the provider's schedule
What is Ctrl-F - this is the function that can be used to "find" data in many systems such as Excel, etc.
Best Practice:
What tool do we use to monitor if we are doing a good job (in the patient's eyes) and where we might need to focus?
What is Press Ganey Patient Experience survey
Part 1: My computer monitor won't turn on. What extension do I call?
Part 2: I have a question about how to do something in Meditech/Expanse. What extension do I call?
x5294 is for the IT helpdesk
x2860 is the Expanse support line
This application provides a HIPAA compliant option for us to communicate with each other similar to texting. It can be accessed on your cell phone or computer
What is Tiger Text
Note: Tiger Text can also be used for "phone calls" or audio calls
The name of the system that allows patients to pre-register for their appointments
What is Clearwave
In the OFFICE side of Expanse, what is the quickest way for me to access the last patient account I opened?
What is the "accessed" option at the bottom of the patient search
Best Practice:
When patients arrive for their appointment, it is best practice to have them do this to let us know they are here
What is..... check in at the Kiosk or on an ipad
If there's something strange in the neighborhood, who ya gonna call......
What is Ghostbusters
What does AIDET stand for?
Acknowledge
Introduce
Duration
Explanation
Thank you
How many bones are in the human body?
What is 206