STAFFING
911 Communications includes two branches
What is Dispatch and EMSCom?
System that allows emergency communication centers to give scripted medical assistance to callers while requesting the appropriate response.
What is EMD (Emergency Medical Dispatch)?
CDOs send units to radio channels 2 and 5 to connect with a doctor immediately.
What is on-line medical control?
Domestic Violence, Eviction, Prank Call and Wrong Way Driver are just a few types of 911 calls that are tracked in CAD. We enter approximately 11,000 of these per month. What does MCSO call these in CAD?
What is Call for Service?
This member of leadership is responsible for certifying OEM 911 as a nationally recognized training program-certified by APCO.
Jenise Estrada, Training Coordinator
There are 4 of these in one dollar, but only one of these in the 911 Communications Center that has the highest points for trainings, answer time, quality assurance, Everbridge compliance, attendance and Kudos.
What is Dispatcher of the Quarter?
Recording software used in 911 Communications where we can instantly see where telecommunicators are struggling and get more call and radio reviews done in less time. We can now even target specific types of calls for review.
What is NICE?
When Franklin Dispatch receives a call for a PNB, they conference EMSCom in to use this function.
What is Telephonic CPR?
OEM 911 Communications, is the only authorized agency within Milwaukee County who can
What is send out Wireless Emergency Alerts (WEA)?
This member of leadership was just promoted from CDO to CDO Lead after 5 years of service.
Who is Amanda Pluta?
The estimated time it takes for someone to be trained as a 911 Telecommunicator.
What is 6 months?
OEM 911 Communications was the first public safety answering point (PSAP) to go live in 2024 on ATT's specialized network in Milwaukee County. This network is the first step in NextGeneration 911 services and utilizes location technology similar to UberEats for 911 calls.
What is Emergency Services Internet Protocol Network [ESInet]?
Every 2nd Wednesday of the month at Noon, the CDOs are responsible for making a lot of noise outside.
What is the Tornado Siren activation?
Wisconsin Public Safety Communication - a cooperative effort of the Wisconsin chapters of APCO and NENA. A conference is held every Spring with a focus on educating and supporting telecommunicators.
What is WIPSCOM?
This QA Coordinator is the first level of review for T-CPR calls.
Who is Luke Fenelon?
This app was secured with a grant through the Sheriff's office and it provides Psychology services to dispatchers and first responders.
What is Cortico?
This state-of-the-art phone system used in the Dispatch Center for all emergency and non-emergency calls is also the name of the goddess of home and family in Ancient Rome.
What is Vesta?
Any agency or entity that needs this for transportation or shelter, needs to make the request via the EM phone line or Cognito form.
What is MCTS Bus requests?
All law enforcement personnel within Milwaukee County must contact 911 Communications to speak with this individual.
What is a Duty Judge?
After 26 years of service to Milwaukee County, this leadership twin provides supervision during dinner time.
Who is Kenyetta Ware?
A system that provides flexibility in ensuring there is someone to take your order and make your drinks. It has a history with Noodles & Company, The Cheesecake Factory and Pizza Hut. In 2024, it was purchased for use in the 911 Communications Center.
What is Hot Schedules?
Audio-based test that simulates the tasks of a 911 dispatcher, designed to assess underlying skills like decision-making, multitasking, and critical thinking. It's name describes the purpose for 911.
What is Criticall?
An average of 200 of these are taken from 13 fire departments, Flight for Life, and other out of county agencies per day.
What are calls/reports?
This radio channel allows OEM 911 dispatchers to speak with all other municipalities in the county.
What is OALAWCAL?
This member of leadership is an EMS Captain, Certified CPR Instructor and is EMD-Q certified.
Who is Sasha Aleksich?