SAFETY
Actions done by all associates during an active shooter.
Run, Hide, Fight
This action is done by a manager prior to an associate clocking out.
Bag Check
Key Moments
Store Aesthetic, Driving Sales, Fitting Rooms & Check out.
Will occur every Tuesday during holiday season.
Till Tuesday
ACTIONS we would NEVER want any associate to taken when dealing with a potential shoplifter.
Never Accuse, Pursue or Touch.
This app allows you to enter KSRs, SMRs & Sensor Audits.
Think LP
This PowerBi Report gives visibility into merchandise movement, transfers, POPins.
Inbound & Outbound Shipment Report
Routines to keep YOU customer ready.
GSOC for short
Global Security Operations Center
These bill are ran through the detector to prevent the intake of counterfeit bills.
$50s, $100s, 5 or more $20s
Use every time merchandise changes location.
Move Function
The final customer touch point should always be fast, friendly and efficient.
CHECKOUT
The designated place where all associates should meet to be accounted for during an evacuation.
Emergency/Assembly Meeting Point
The "4 Nevers" during a Scam Call.
Never release sensitive information, remove funds from the register, leave the store, load gift cards.
This dashboard helps stores keep an eye on controllable expenses and margin erosion during the holiday season.
Store Control Dashboard
During busy holiday traffic, staying consistent with recovery and organization in this area, helps keep the customer experience moving.
Fitting Rooms
This manual will guide you during most crisis situations.
Crisis Management Manual
Store Shrink % Formula
Store loss/Store Net Sales
RFID for short.
Radio Frequency Identification
Americas Priorities(3)
High Impact Areas, Inventory Accountability, Build the team for Success.