History
What year did we start Price Club?
1976
Bold, expressive, sympathetic, technical
What is wrong with this photo?
Sign
What is the S in SMART goals stand for?
Specific
How many dogs does Kamela have?
4
What is our number one selling item?
Memberships
These employee aren't doing the _______ approach.
Take 5 (smile, make eye contact, greet, thank, be sincere)
What precent can we upcharge on an item?
14%
What does GRIP stand for?
Goals, Roles, Information, and People
Ron Vachris started as a _____.
Forklift driver
What year did Costco introduce the Kirkland Signatrue line?
1995
What is important to do when talking to an employee?
Take a buddy
What is the minimum amount a focus must make to stay?
$1,000
These employees are not _______.
Photo
Taking care of our members?
What is the name of the goldfish located at the membership department in West Valley?
Sharkbait
What year did Costco start fresh departments?
1986
What steps need to be taken when talking to this employee? (photo)
Take a buddy and coach employee on expectations for task. EPL incase it happens again.
What is wrong with this photo?
Sign
What percent of our time do we generally spend with our low-performing employees?
80%
What is the turnover percentage after 2 years?
9%
What was the first store in Asia, and what year did it open?
South Korea in 1994
What is the process of communication?
Message, Receiver, Feedback, Sender
Delegating task gives employees _____, ______, _____!
Responsibility, Authority, and Accountability.
What is the forth level of competence?
Unconsciously Competent
How many memberships were sold in Iceland before the store opened?
33,000 Memberships