conflict resolution1
What are I-statements
When you share your concern/feelings you begin with "I" followed by a feeling.
Ex: I feel___when____
Time-outs when problem solving are bad.
True or False
False
when working on conflict resolution, do we focus on the problem or the person?
The problem.
After taking a time out, should you return back to the problem/issue that you were addressing?
Yes
Timmy threw the ball at Sammy. Sammy gets mad and wants to resolve the conflict. What should Sammy do?A) Get even with Timmy and throw him the ball
B) Use i statements
C) Sammy should insult Timmy
D) All of the above
B) Use i statements
-personal insults
-raised voice
-mocking tones
are examples of productive or UNproductive communication
unproductive communication
when taking a time out, what kind of things can you do to relax?
read a book, listen to music, go for a walk, watch a funny movie, etc.
is it helpful to find a compromise for the conflict, when appropriate.
YES
True or False:
I-statements help us communicate with others without blaming or accusing others?
True
what is reflective listening?
Before responding to the other person, reflect back what they said in your own words. Continue this processs until your partner agrees that you have understood. Next share your own side.
Do I statements help
a) take responsibility for our own emotions (and/or)
b) blame others
c) not blame/attack others
d) A & B
e) A & C
e) A & C
a) take responsibility for our own emotions (and)
c) not blame/attack others
true or false?
disagreements are a normal part of relationships?
True
What is the correct order of making I-statements"
A) when you ___, I feel ___
B) I feel like you need to ____
C) I feel __ when ____
C) I feel __ when ____
What should you do when the conversation becomes persona (ex: when one person starts to insults, belitittle, the other person)?
Pause the conversation, it's no longer productive.