Food Safety
What is the ideal temperature the beef can come out the oven?
150
Where are phones supposed to be when you clock in for shift ?
In the back or in your bag or jacket! Anywhere but the floor!
If there are 3 people on shift, what is the ideal position a manager should be on ?
Fry Station
You have a guest in Lobby and Drive Thru - who do you handle first?
Whoever came in first!
When do we wipe down tables ?
After each guest leaves
When should we be washing our hands ?
At the start of shift, anytime you are changing tasks or after cleaning
What is the employee food discount ?
A customer comes into the store and says "I came yesterday and I didn't like my food - it was all cold."
Do you a) remake it b) give them a refund c) none of the above
ONCE
When should we deep clean?
Every shift we should pick an item from the list!
Where do the tongs in the fry freezer stay?
In an empty container (not in the product bin)
When should we clock in :
a) as soon as you walk in ? b) when you are in full uniform with hands washed
B!
Your drive thru cashier keeps making mistakes, what do you do ?
Coach them in the moment to slow down and repeat all orders. Accuracy is just as important as speed
Customer comes in because we forgot to add their fries to their bag - how should we handle ?
BLAST (Listend and Apologize)
What nights is shake machine broken down?
Wednesday and Sunday (break the mix)
Can we leave extra cases of food or chemicals on the floor if there is no more room on the shelf ?
NEVER. Always place the products on shelf (6inches above floor)
What can we pre-close ?
NOTHING (no pre-slicing roast beef)
What is TIPTOP and when should you do ?
Talk into Position & Talk out of Position. EVERY SHIFT!
We are out a product and the customer is upset, how should we handle ?
Offer something similar and apologize (and let Shaifali know before product is out so we can make arrangements).
What night is Lemonade Bubbler broken down ?
Tuesday and Saturday
Describe the method to fast cook beef.
Preheat turnover oven, cut into big pieces, and warm to an internal temperature of 150
Describe the Arby's full uniform.
Black or blue jeans, polo or t-shirt tucked in, hair restraints, hat or visor, name tag and no jewelry
Your closing manager isn't here - what do you do?
a) clock out at your normal time? b) talk to your GM and make arrangement
B - always plan the action
When are cars pulled to the front ?
ONLY WHEN THE ORDER BEHIND THEM IS READY
When do we wipe down fryer wall and vent?
Clean behind fryers every day and wall every day!