Reverse Logix
What would you say to a customer who asks about restocking/return fees?
Due to the high volume of inquiries our customer experience team is currently handling, we are experiencing longer-than-usual hold times. To assist our customers during this time, we are waiving restocking fees as a courtesy.
What port does the PPG 1800 not have compared to our other generators?
USB C
Do we stack coupons? Example - $25 off and VIP discount.
Do we stack warranties? Example - 5 year and 3 year warranty.
No & No
How long do you have to wait to process a courtesy order if the original order shows no movement?
10 - 14 days / lets lean toward 14
How many 1300 batteries can connect to the 2000X?
1
Can you connect the 2000x generator to a wind turbine?
The PPG can be charged with a wind turbine. The wind turbine must have the same connection type as the solar panel (Anderson Power Pole Connectors), not exceed 400 watts, and be no greater than 24 volts.
True or False: If an item is missing from an order, you would file an SHR through Portal and SHR form in CSP.
False - If an item is missing from the order, create a $0 cost courtesy order in CSP to replace it.
How long can the PPG 1200 run a 100W device?
10 Hours
When should you ask a customer to file a claim?
Never.
True or False: If an item is RTS, the replacement must be processed using a $0 cost courtesy order in CSP.
True
How long will the PPS2 run a 500W space heater?
It won’t
What is a better way to say "That’s not our policy" to a customer?
Let me see what I can do to help within our guidelines.
When should a request be initiated through ReverseLogix? (Choose all that apply)
a) If the order doesn’t ship out of the warehouse (label created, no movement).
b) If the product is missing from the box.
c) When the customer is not satisfied, and wishes to return for a refund.
d) When the customer receives damaged food pouches, and needs a replacement.
The correct answer is C and D
c) When the customer is not satisfied and wishes to return for a refund.
d) When the customer receives damaged food pouches and needs a replacement.
In order to avoid getting the F2 error on the Solar Go Fridge, what do the settings need to be on?
ECO and L
If a customer says BBB, bad review, and they want to talk to a supervisor, what would be your next steps in this situation?
Let's talk about it.