Einstein
Cable
boxes and stuff
Knowledge
The moon and Stars
100
Where do I find the customer agreement on Einstein
What is Services/ Contracts/
100
Name of the cable that hooks up from the wall to the box
What is Coax
100
The equipment will not allow premiums, PPV, On-demand
What is DTAs
100
After 30 days (outside of Illinois) the ETF will credit how much per month
What is $10.00 per month
100
Max days for a P to P
What is 10 days
200
To take a payment which tab do I choose
What is Billing and Payment
200
DTAs have a selection on the back- the customer needs to put it on one or the other
What is channel 3 or 4
200
In the X1 Architecture, The juice and traffic cop are located in the ?
What is the Cloud
200
Xfinity Home XH will have its own ETF. Yes or No
What is Yes
200
A reactivate fee will be charged upon what type of disconnect?
What is Soft disconnect
300
Bam is located where in Einstein
What is Useful Links
300
Your coax connection should be "Righty Tighty" finish the sentence.
What is Lefty Lucy
300
In the X1 Architecture the XRE supports the platform the poster art, the quality- it is known as the ?
What is The Juice
300
If there is a supervisor Escalation this tool is used
What is EROne
300
I will give you internet, voice and WiFi
What is Wireless Gateway
400
Trouble shooting the back of the box- where do I go to see the equipment
What is Devices
400
What is the cable called from the wireless gateway to the computer
What is Ethernet cable
400
All HD equipment will need this fee of 9.95
What is HD Tech Fee
400
75Mbps download/ 10 Mbps who am I
What is Blast
400
S.E.M.I. means
What is Services, Equipment, Miscellaneous, Installation
500
When I click on Overview- will I be able to see if I am in an outage?
What is Yes
500
When installing a SIK for Internet and CDV with cable the coax cable from the wall is going into what type of device first?
What is a splitter
500
Angry customer says they turned the cable box back in and they are still getting charged
What is EROne/ equipment research
500
The cost for a Wireless Gateway or Modem
What is $10.00
500
What is S.R.O.
What is Special Request Order
M
e
n
u