Point 1
What is Point 1 called?
Kick Off
What is Point 2 called?
The Huddle
What is Point 3 called?
Main Event
What is Point 4 called?
The Showers or MVP
What is Point 5 called?
Extra point/2 point conversion
What are the steps in point 1?
1. Warm greeting
2. Ask if client check in online
3. Check client in, give a wait time
4. Walk out to client and introduce yourself
5. Walk WITH client to station
What are the steps in point 2?
1. Recommend MVP using the lineup card
2. Ask discovery questions face to face
3. Agree on final plan of haircut
4. Explain equipment pack
What are the steps in point 3?
1. Apply neck strip
2. Turn client towards the TV
3. Use All Star haircutting System
4. Remind client of free neck trim
5. Show the back of his head and have client check his haircut
6. Confirm client is satisfied with haircut
What are the steps in point 4?
1. Adjust chair and footrest
2. Ensure quiet experience for client
3. Confirm water temp
4. Educate client on what products you will be using and why
5. Apply steam towel and use correct massaging procedures
6. Apply shampoo and use correct massaging procedures
7. Towel dry hair and fix hair with fingers
8. Use correct neck and shoulder procedures
What are the steps in point 5?
1. Apply styling product, explain usage, and give recommendations.
2. Still at chair remind client when to return
3. Offer client business card or the opportunity to take a picture.
4. Walk client to take home area and review product recommendations
5. Confirm email, and inform client of the online check in option
6. Explain survey
7. Clean station and get ready for your next client
What is the importance over point 1?
Sets the tone and provides a warm welcoming
Why is point 2 so important?
So you and your client agree on the same plan for their haircut
What are the steps used for the All-Star Haircutting System?
1. ALWAYS use a cutting aid
2. Section out the top working area
3. Start the haircut at the shortest point
4. Cut with good posture
How long should the entire MVP Haircut Experience take?
18-22 minutes
Why is point 5 important?
It encourages client retention, and style maintenance
Who is supposed greet the client?
EVERYBODY
What is an equipment pack and why is it important?
It is a clean towel and clean comb. It is important to mention it ensure the client everything is clean and sanitized
What is our cutting aid called that we use on EVERY client?
Tea Tree Hair and Body Moisturizer
How long should the massaging shampoo take?
2 minutes
Why is the entire 5 point play important?
It gives a good client experience
What station should be used first?
First one behind the pony wall
How many discovery questions should be asked?
3
How long should just a varsity take?
13-17 minutes
What kind of grip should the team member have during the massaging shampoo?
firm pressure and closed fingers.
What does CES stand for?
Client Excitement Score