Platform Rules & Account Status
This type of negative feedback, when repeatedly received from riders, is a leading reason for account deactivation.
What are low passenger ratings?
Instead of using air fresheners, drivers are encouraged to use this product to keep the vehicle smelling professional.
What is an air sanitizer?
Under the ADA, this is the only species that qualifies as a service animal.
What is a dog?
Drivers should always do this when leaving their vehicle, even if it is only for a very brief period.
What is lock the car doors?
IDG suggests these three specific practices to help drivers manage their stress.
What are meditation, yoga, or mindfulness?
This violation involves using false or altered documents to gain access to the driving platform.
What is fraudulent documentation?
Drivers should never exceed this limit, as doing so invalidates their insurance coverage.
What is a vehicle passenger capacity?
Drivers are strictly prohibited from charging this for transporting a service animal, even if the driver has a medical allergy.
What is an additional fee (or higher fare)?
This item should never be left in the ignition or within reach when the driver is away from the vehicle.
What are the keys?
Because driving is physically demanding, drivers must prioritize these three areas of self-care.
What are getting rest, eating well, and regular physical activity?
Consistently doing this to ride requests is a common practice that puts a driver's account at risk of deactivation.
What is declining or canceling rides?
Because the service is strictly cashless, drivers are prohibited from requesting this from riders.
What is a cash payment?
Service animals are not required by law to wear either of these two items for identification.
What are vests or professional certification tags?
If a passenger acts suspiciously or makes unusual requests, the course advises drivers to trust this.
What is your instinct (or gut)?
Drivers are encouraged to do this if they feel burned out or experience signs of stress.
What is take time off?
To remain active on the platform, drivers must keep these three vehicle documents valid at all times.
What are registration, insurance, and inspection/documentation?
After every trip, drivers should perform this quick check to ensure nothing is left behind.
What is checking the back seats?
This is the only legitimate reason a service animal can be excluded from a ride.
What is if the animal poses a direct threat (barking, growling, or out of control)?
To deter thieves, drivers are encouraged to install these three types of security features.
What are car alarms, steering wheel locks, and GPS tracking?
To protect their physical well-being while managing the demands of rideshare driving, drivers are encouraged to prioritize these three lifestyle factors.
What are rest, healthy eating, and regular physical activity?
Criminal convictions or legal issues appearing in this periodic check may result in disqualification from the platform.
What is a background check?
Under the "No Discrimination" policy, drivers cannot refuse rides based on characteristics protected by state and federal law.
What are race, religion, national origin, disability, or sexual orientation?
A driver must accept a service animal even if they have one of these two personal reasons for wanting to refuse.
What is a medical allergy or religious preference?
In the event of an emergency while on a trip, this is the first number a driver must call.
What is 911?
This is the specific skill a driver must use if they feel unable to provide a service safely.
What is learning to say "no" (or declining the ride)?