Benefits of 5-star reviews
4 hats of a technician
Traits of 5-star reviews
How 5-star reviews help customers
100

When you don’t have to pay for advertising.

What is free marketing?

100

When the technician demonstrates specific knowledge in their trade.

What is a technical expert?

100

This essential aspect of business involves keeping clients informed, leading to glowing reviews.

What is clear communication?

100

When a customer reads multiple positive reviews about a trade business, this often increases their trust in the company.

What is building customer confidence?

200

This is a pointy object that is typically thrown at a board and potentially gives bonuses to a technician.

What is a dart?

200

This happens when all hats have been successfully worn during the visit with a customer.

What is getting a 5-star review?

200

When a company goes above and beyond to address small issues.

What is attention to detail?

200

Positive reviews help potential clients quickly make this important choice when selecting a trade service.

What is choosing a reliable service provider?

300

When advertising occurs without payment and from one source to another.

What is word of mouth?

300

This hat is primarily responsible for keeping the business running, literally.

What is revenue producer?

300

This trait is appreciated when a business solves unexpected challenges during a job.

What is problem-solving?

300

When customers read reviews, they can feel more assured that the business provides the standard in its work.

What is consistent quality?

400

This is often mentioned when customers feel they got good value for their investment.

What is fair pricing?

400

When a technician listens to the customer‘s needs.

What is a consultant?

400

Customers often leave glowing reviews when the work area is kept tidy and organized.

What is cleanliness?

400

This is the type of feedback customers often receive from reviews, helping them understand the process and pricing upfront.

What is Transparency?

500
When you search for a trade service online and the business is at the top of the page.

What is the first search result online?

500

When the technician is focused on prevention of harmful scenarios.

What is a safety expert?

500

This knowledge of codes and regulations is often praised in 5-star reviews when a trade is up-to-date with all local laws.

What is Expertise?

500

Five star reviews often highlight how this factor, crucial for repeat business, is meant by a trade company.

What is Customer satisfaction?

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