Office Tactics
The study of the work place and factors that influence productivity and workers health:
What is:
Ergonomics
Permits restoration of the system in the case of a catastrophic event:
What is:
Data Backup
Speaking your words clearly and articulating carefully:
What is:
Enunciation
TPMS stands for:
What is:
Total Practice Management System
-Sending insurance claims
-Entry of demographic data
-Scheduling patient appointments
The most widely used type of computer used in health care facilities:
What is:
Microcomputers
The most widely known injury associated with individuals routinely using a computer:
What is:
Carpal tunnel syndrome
This part of the employment process prevents employees from opening e-mail from unknown sources:
What is:
Training
Using a voice that varies in pitch and intensity:
What is:
Modulation
Input devices, output devices, and the CPU (Central processing unit) are all examples of computer _________
What is:
Hardware
Getting an individual to go to a fake website where their information is stolen:
What is:
Phishing
Body language, posture, and facial expressions are all ways that first ___________ are conveyed?
What is:
Impressions
Limits access to the system from the outside:
What is:
Firewall
Saying words correctly
What is:
Pronunciation
What digital input/output device that alters information from a computer, and transmits it over the telephone line/cable instillation to another computer?
(Hint: it is not a fax machine)
What is:
Modem
USB is another word for:
What is:
Universal Serial Bus
The act of evaluating the urgency of a medical situation and prioritizing treatment:
What is:
Screening
Purging the system of inactive files containing sensitive data:
What is:
Data Management
Expendable words used while on the phone:
(Good morning, happy holidays, thank you for calling)
What is:
Buffer words
Process of communicating in digital form over computer networks is done by:
What is:
True or False
CPU, Input devices, output devices, and software are all fundamental elements of all computer systems.
What is:
True
The type of medical assistant works at the reception desk and would be responsible for:
-Greeting patients
-Scheduling appointments
-Answering general questions
What is:
Administrative Medical Assistant
Opening e-mail attachments, opening unauthorized software, and downloading programs from the internet; are all ways that ___________ find their way onto a computer system.
What is:
Viruses
(Not interrupting, empathy, listening to tone of voice, and paying attention) are all parts of telephone___________.
What is:
Telephone Courtesy
Another name for a data storage device:
What is:
Flash Drive
PHI stands for:
What is:
Protected Health Information